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Word 2007 Corrupted Template

Discussion in 'Business Applications' started by lateach, Jun 3, 2009.

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  1. lateach

    lateach Thread Starter

    Joined:
    May 28, 2009
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    My client is using Vista and Word 2007. When we click on the Word 2007shortcut icon, the document that opens on the screen is a legal form he has saved in My Documents, not a Blank or Normal template. I tried a solution from the Dummies series, but it didn't work. How do I replace the current legal form attached to Word with the Blank or Normal template? It seems like it should be simple, but everything I've tried hasn't worked. I need a creative solution that works. I may just have to uninstall Word and reinstall it (if he can find the CD).
     
  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Search for the template file (Normal.dotm) and either delete it or rename it and let Word create a brand new blank template file for you. The file is probably hidden so makde sure to enable searching in hidden files in Windows. You can also obtain the location of the file

    Regards,
    Rollin
     
  3. lateach

    lateach Thread Starter

    Joined:
    May 28, 2009
    Messages:
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    Thanks. When I see my client again, I'll give it a try and let you know the outcome. I think what I didn't try (because I didn't know about) is searching for the hidden files.
    Thanks.
    Lynn
     
  4. ashpeteru

    ashpeteru

    Joined:
    Apr 27, 2009
    Messages:
    4
    Hello. Try to install anti virus software because there are some virus that can destroy a document.
     
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