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Word 2007 Crashing when saving document

Discussion in 'Business Applications' started by decmedia, Nov 7, 2012.

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  1. decmedia

    decmedia Thread Starter

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    Hi,
    We are using Word 2007 in Vista. We have never had any problems with it since installing in 2007. Last week, I was saving a document and it opened the target folder as usual and just froze. There was no error message. The busy icon was on screen but nothing was happening. I couldn't access anything else. I had to restart using Ctrl-Alt-Del. This has happened a number of times. By default it is saving docs as .docx. I hope this is enough info. As we are typical in size of a small business, it needs to be sorted asap. Thanks for any suggestions. :confused:
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Where are these files being saved?
    Being a small business, are you on a Network and the files are being saved to a server?

    If so, then the problem may be on the server.
     
  3. decmedia

    decmedia Thread Starter

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    Hi Dave,
    We are on a server, but the files save by default to local C drive. It is being saved by default as a .docx. I am trying to upload the capture.
     

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  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I would cancel out of this and just not try and recover the file.

    You need to go to the Folder that this files is being saved to and remove ALL temp files from there. This will delete the recover process. Until these file are cleaned up or the file is totally recover with out issue, you will continue to have this problem.
     
  5. decmedia

    decmedia Thread Starter

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    Hi Dave,
    I will try that when I get down there, thanks - fingers crossed! :eek:
     
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