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Word 2007 freezes when printing

Discussion in 'Business Applications' started by psychista, Jan 12, 2011.

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  1. psychista

    psychista Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
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    I have an Acer Aspire laptop with Windows 7 OS. My problem started two days ago when I noticed Word would freeze (not responding transparent) when I tried to change the font, margin, print, practically everything I do except encoding.It also does the same with excel and publisher. I ran the antivirus but it came up with nothing so I uninstalled and reinstalled Microsoft but it didn't change anything. I tried printing in notepad and wordpad and it behaves the same -- it freezes when I print or do anything on it. I've had this laptop and software for over a year now and never had problems with it until now.Thanks for your help.
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    Test the hard drive for possible signs of failure before it's too late and you lose all your data. It may be perfectly healthy but you need to know one way or the other before looking elsewhere for the cause.

    If you know the make of the hard drive you should use their own testing software. Links here:
    http://www.tacktech.com/display.cfm?ttid=287

    If you don't know the make and you'd rather not unclip the hard drive carrier to find out, you can use the testing software from Seagate called SeaTools from here: http://www.seagate.com/www/en-us/support/downloads/seatools/

    All the testing software from all the manufacturers is totally free.
     
  3. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Is the problem specific to one particular printer? Try printing to another printer to see if the same behavior is displayed. If you don't have another printer you can install one of many free PDF utilities that will create a virtual PDF printer. If the problem is isolated to one particular printer you should start by removing and reinstalling the printer completely.

    Rollin
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    16,077
    First Name:
    David
    I would say that it is a printer driver issue since it appears to be all programs.
    Try uninstalling it and then restart and install the drivers again.
     
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