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Word 2007--Insert Symbol frozen--can't click on characters

Discussion in 'Business Applications' started by mightyninth, Feb 11, 2010.

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  1. mightyninth

    mightyninth Thread Starter

    Feb 11, 2010
    I recently upgraded from Windows XP to Windows 7--no problems there. However, after the upgrade, I noticed that the 'insert symbol' dialog accessed from the pull down menu in Word 2003 seemed frozen. Today, I upgraded from Office 2003 to Office 2007 (not to correct that one problem; just needed to for work). Everything's working fine, except the insert symbol dialog. This leads me to think it might be a Windows 7 problem, but since it is occurring with Word, I chose this forum.

    Here's the problem: When I attempt to insert a symbol, the Symbol dialog box appears, but the characters do not respond to clicks of the mouse. I can select a character or symbol using the arrow keys on the keyboard, but after inserting one character, the whole thing freezes up--can't click on a character and arrows don't work. If I then click on the tab 'Special Characters' and then click back on the tab 'Symbols', I can then use the arrow keys again, but only to select and insert one character. Then it refreezes, and I have to do the whole Special Characters-to-Symbols-and-back dance to unfreeze the thing. I can mouse click on all the other buttons in the Symbol dialog box, just not the character map. Speaking of which, I have put the Character Map from the System Tools folder on my taskbar. I can select symbols and characters from the Map by clicking, but it is a cumbersome procedure. I am a technical writer (medical), and I use a lot of symbols. Can anyone help me fix this?
    If you know a fix you can email me directly at [email protected]. Thank you.
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