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Word 2007 some docs crash

Discussion in 'Business Applications' started by shaggy74, Dec 8, 2011.

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  1. shaggy74

    shaggy74 Thread Starter

    Mar 4, 2009
    Hey all,
    We are using Word 2007. Some computers can not open some .doc or .docx files (but can open other .doc or .docx files) while other machines can open the same exact files with no issue. It is very random. When opening these files, word hangs and crashes, then recovers, then hangs and crashes. This is happening with xp and win 7 machines.

    For example. an xp user tried opening a .docx file that was on a share. Word would crash... copied the file to the local machine, same thing crash. Another user using Win 7 was able to open the file no prob, as well as another xp user. I tried opening the file with my win 7 machine, the file will not open, crashes....

    Any help is appreciated.
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