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Word and Excel 2007 - Programs open ok - documents take ages to open

Discussion in 'Business Applications' started by computertechie, Nov 12, 2007.

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  1. computertechie

    computertechie Thread Starter

    Joined:
    Jul 10, 2007
    Messages:
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    Hi,

    Got a problem with Word and Excel 2007.

    Both programs open ok (under 2 seconds), so no problems there.

    The problem is opening the program by means of opening a document. It takes about 1 minute :mad:

    Exactly the same thing with both Word and Excel.

    Has anyone got a solution? Surely there must be a quick little registry tweak to sort this out?

    Other info:
    Outlook 2007 works ok, no delays
    Windows XP works ok
    No speed issues with computer
    Did not previously have Office 2003
    Word/Excel documents are local, computer is not on a network
    Computer is free from spyware and viruses
     
  2. computertechie

    computertechie Thread Starter

    Joined:
    Jul 10, 2007
    Messages:
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    Does anyone have a solution? I've now got this problem on another customer computer (totally different spec) :mad:
     
  3. renea_dell

    renea_dell

    Joined:
    Nov 14, 2007
    Messages:
    8
    Well, I had this problem when I was running on a 1.8 GHZ processor and 1.5 GB RAM. I ended up getting a different PC with a higher processor and RAM and haven't had that problem again.

    Might want to check and see what Microsoft recommends for their processor and ram. This might do the trick.

    ---OR---
    What I used to do to get it up faster was to minimize the window...it would automatically bring the window back up and the document would launch within second after that.
     
  4. computertechie

    computertechie Thread Starter

    Joined:
    Jul 10, 2007
    Messages:
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    It's nothing to do with the computer spec. It's a new machine.

    A 20 kilobyte file should not take 1 minute to open.

    It is software related, yet I cannot seem to find a solution on the Internet despite finding many occurences of people saying they have the same problem as me. Too many answers such as defrag, spyware, upgrade your memory, etc - none of which are the problem.
     
  5. alanh

    alanh

    Joined:
    Sep 20, 2003
    Messages:
    41
  6. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Do you have anti-virus running on the PC. AVG and Norton both have functionality to scan Office Documents. This plug-in has caused me numerous loading problems and I ultimately had to remove it.

    Regards,
    Rollin
     
  7. alanh

    alanh

    Joined:
    Sep 20, 2003
    Messages:
    41
    computertechie, all:
    The problem is known to MS and the solution is here:
    http://support.microsoft.com/kb/313937

    In our case it was related to the installation of a network shared HP printer all-in-one machine. Turns out the 3 card readers on the printer installed themselves as Shared Network drives. Then each time office tried to list file location sites it would hang trying to open the disconnected shared network drives.

    Deleting those drives then rebooting immediately fixed our problems with Word, Excel, and Powerpoint.
     
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