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Word and Excel Freeze on startup

Discussion in 'Business Applications' started by strideeternal, Jan 18, 2011.

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  1. strideeternal

    strideeternal Thread Starter

    Joined:
    Jan 18, 2011
    Messages:
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    Hi,

    When I try to open either Word or Excel from microsoft 2007 they freeze either before fully loading or after. I cannot type anything into either.

    However, when I open one of these types of documents from an email attachment they load fine and do not freeze.
     
  2. gyclone

    gyclone

    Joined:
    Jan 16, 2011
    Messages:
    119
    This is admittedly a bit of a shot in the dark, but it could be that you have corrupted auto-recovery files that are trying to load when you launch the program. As long as you are sure there aren't any documents that crashed that you'll need to recover, you can delete any existing auto-recovery files and see if that helps.


    • Hit Start, the Run
    • Type "%AppData%", without the quotes, and hit "OK"
    • When the Application Data folder window opens, navigate to Microsoft -> Word
    • Check the Word folder for any files ending in ".asd" or ".ard" and delete them, or just move them to a different folder if you think you might need them
    • Go up one folder level and then into the "Excel" folder and delete the ".asd" and ".ard" files from that location
    • Re-launch Excel and Word and see if it works
     
  3. strideeternal

    strideeternal Thread Starter

    Joined:
    Jan 18, 2011
    Messages:
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    I tried your suggestion but it doesn't seem to have helped, unfortunately. There was only one file there to delete in word and non in excel so that must not be the problem.

    These programs won't even load in safe mode and since i'm a student this is particularly harsh but thank you for the try.
     
  4. gyclone

    gyclone

    Joined:
    Jan 16, 2011
    Messages:
    119
    Bummer. You've got some very strange circumstances there. You can go into "Add/Remove Programs" in your Control Panel and try to "Repair" the programs there. Since the problem is affecting both programs, though, my gut is telling me that the problem is not directly with Word or Excel, but rather with either some shared Office component or something else in your system that might seem completely unrelated. If you have an Office Installation disc, I'd recommend that you uninstall and reinstall Office.

    Also, just in case you haven't already, restart your computer before you try anything else. Good luck!
     
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