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Word and notepad docs don't print, graphics and web pages do!

Discussion in 'Business Applications' started by Leshan, Apr 3, 2006.

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  1. Leshan

    Leshan Thread Starter

    Joined:
    Apr 3, 2006
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    I can't work out if this is a problem with my machine or my printer. Since yesterday, any notepad file or word doc I send to my printer is printed with no text. Any graphics or table I insert is printed but the text isn't and printing out of photoshop is fine too. I've reinstalled the printer driver, virus scanned and successfully printed test pages from the printer maintenance page and looked on the web for clues but now I don't know what to try next.
    Anyone got any ideas?
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Sounds like a classic case of "no black ink"

    Graphics and all web pages generally use all colours to achieve black, while text based applications such as Word and Notepad use only black.

    No black ink will produce the exact symptoms described, if we are talking about an inkjet printer here.
     
  3. Leshan

    Leshan Thread Starter

    Joined:
    Apr 3, 2006
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    What you say sounds like it should be right and I've checked and replaced the black cartridge that was low. A doc with only text and no graphics still prints out blank and but if I insert an image it prints the text correctly. Although I've repeated the cleaning cycles several times I think the black (text) print head is gunked up and I'll take it to a shop for maintenance. Thank you for your advice:)
     
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