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Solved Word Document Not completing on an HP printer (PCL 3)

Discussion in 'Hardware' started by Spellsingertheforceiswithyou, Sep 28, 2019.

  1. Spellsingertheforceiswithyou

    Spellsingertheforceiswithyou Thread Starter

    Joined:
    Sep 28, 2019
    Messages:
    1
    I have had issues printing a Specific Word doc and a Specific PowerPoint document.
    os Windows 10 v 1903
    office 365
    printers HP Officejet pro 9015, HP Officejet pro 9025 (both are PCL 3)

    Symptoms when I printed directly for Word, the 7 page document would print 3 pages stop in the middle of page 4 print only a partial line then eject a blank page.

    If I printed a PDF from Word and then sent the PDF to the printer, it printed the whole document.
    I printed the Word document on a HP Laser Jet (PCL 6) and all 7 pages printed fine.

    Other documents and pictures printed without a problem.

    I reinstalled all drivers and verified latest Firmware. (With HP Support help.)

    I finally resolved the problem by changing the FONTS in the document.

    I reported to HP that the Font "Saturday Script" was the issue.

    I hope this will help someone else.
     
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