In Progress Word document virus now internet does not work

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Conor90

Thread Starter
Joined
Apr 25, 2017
Messages
1
So basically I woke up this morning to find an email with a word document and password not thinking I opened the document and now my computer seems to have a problem with its DNS it is connected to the internet but when opened it automatically comes up with cannot connect but now my internet just shuts down automatically I have flushed the DNA and tried to change it but there has been no change I have scanned the computer with malwarebytes avast and windows defender to no avail any help please ?
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,301
Hiya and welcome to Tech Support Guy

Sorry for the lateness in replies, these forums can be very busy :(

Are you still having this problem? If so, can you do the following and we'll go from there:

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Thanks

eddie
 
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