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Word/Excel documents won't open from folder

Discussion in 'Business Applications' started by Rayas78, Sep 9, 2007.

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  1. Rayas78

    Rayas78 Thread Starter

    Joined:
    Aug 6, 2004
    Messages:
    46
    When I click on the name of Word document in a folder to open it, it hangs and then says "Not responding". (This just started happening.) I have the same problem with files in Excel and html (where I use Firefox).

    However, I can open files fine if I go to Word and use File, Open.

    For some reason, I can still use a folder to open PowerPoint and Adobe files.

    I have Windows XP and use Office 2007.

    I regularly scan my computer for viruses (with Norton) and for spyware (with SpySweeper) and haven't found any problems.

    Does anyone know how to fix this?

    Rayas78
     
  2. CastleHeart

    CastleHeart

    Joined:
    May 4, 2002
    Messages:
    743
    Hey Ray,

    I had a similar problem which was probably different than yours, but here it is for your info. I couldn't access EXCEL or WORD. I would get a lock up and eventually a "can't open excel' message. The short of it was my NORTON had gotten corrupted and because it was set to scan those documents upon opening, it cause them to halt.

    Maybe that tidbit will lead you somewhere. Good luck.(y)

    - Castleheart
     
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