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Word: "file not available"

Discussion in 'Business Applications' started by lostyankee, Sep 17, 2003.

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  1. lostyankee

    lostyankee Thread Starter

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    I had to leave for a while so excuse my time lag.
    XP Pro, Word will not open saved and back-up'd files. When closing Word, I recieve a message on changes to "Normal" file.
    Please send lawyers, guns and $.
     
  2. kiwiguy

    kiwiguy

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    Search for and destroy all occurrences of "normal.dot" files

    Make sure word is not running at the time.

    They are system files so enable these to be viewed under search options.

    Normal.dot is the default template, a new one will be created the next time word is run, if there is not one present.

    It causes all sorts of problems if it gets corrupted. It sounds as though you may have a macro in your normal.dot thats screwing up.
     
  3. lostyankee

    lostyankee Thread Starter

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    Thanks Kiwiguy.
    ... some progress. Now when closing Word, word does not cycle "changes to normal ... replace?" but still can't open files. Unhid and deleted all normal.dot files. ?!? Any clues?
     
  4. kiwiguy

    kiwiguy

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    "still can't open files"

    What exactly happens when you try and open one of these files from within Word (File - Open - <navigate to one of the files> Open
     
  5. lostyankee

    lostyankee Thread Starter

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    What happens when I try to open a word file ... small window opens stating "file (name) is not available". Then when closing word ... small window opens stating "Changes have been made to the global settings in Normal. Do you want to save changes?" If I answer no, the window opens again asking to save Normal changes. If I answer yes, Word will close. I have unhidded all files, deleted all normal files which removed the "save changes to Normal message, but I still cannot open any Word files.
    Because time constraints, I'm scrubbing the hard drive and starting over but I do wish to understand what happened and how to fix incase I see this !*!*# again.
    Thanks for the input.
     
  6. lostyankee

    lostyankee Thread Starter

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    Bounce. Scrubbed hard drive but would like to figure out the solution if this ever occurs again.
     
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