Word open file issue

[lazysmurf]

I have a user with a weird problem. With his MS Word open, he click on file->open->network drive->'word file' after he double click the file, it hangs for good 20 seconds, and then it will open the file. Word will always lag when he tried to open the word file.
However, if I go into explorer->network drive -> 'word file'. the file will open with no lags at all.
I tried these methods I found on line.
http://howtotroubleshoot.blogspot.com/2007/08/how-to-clean-word.html
http://support.microsoft.com/kb/833041

but the user is still having the lag issue when he uses open file in word.

any ideas or suggestions?

 

[kiwiguy]

What Word version and what Windows Version?

 

[1stoptek]

If you've already used the Detect and Repair function in Word, then I would uninstall and reinstall Word and see if it works properly. If not, then I would download CCleaner and use the registry fixing function within it and see if that cures your problem.

 

[lazysmurf]

Window XP and MS Word 2003. I will try CCleaner to see if it helps.

 

[jimr381]

Is he trying to open a Word 2007 file format?

 

[lazysmurf]

nope, its just a user opening a file using 'open folder' in his word document. When he navigate to network share (U: drive) and open the document in it, it lags. but it doesnt lag when he open the word document using folder explorer, it will open instantly.

 

[1stoptek]

Have you updated Microsoft Office with Microsoft Updates instead of Windows Updates? Maybe its a bug. It would be helpful to some here if you let us know which version of Windows he's using and which version of Microsoft Office he's using like Kiwiguy was asking for in the above post.

 

[lazysmurf]

i posted on top already, but here it is again, Windows XP SP2 and Office 2003 sp2

 

[1stoptek]

i posted on top already, but here it is again, Windows XP SP2 and Office 2003 sp2

Sorry about that, I must be blind today.
Just so we know what's been done so far, have you uninstalled and reinstalled Office yet, have you ran the CCleaner registry fix option, and Office has been updated?

 

[slurpee55]

I suspect Word has trouble with the network, per your posting of that MS link.
Have you tried starting the file directly using the command line, something like
"C:\Program Files\Microsoft Office\Office\Winword.exe" U:\file name.doc ?
And if you have, does that lag?

 

[lazysmurf]

i did ran the word in safe mode using "winword.exe /a" but the problem still occur. if the problem was caused by network, shouldn't the user have the same problem when he try to open the file using explorer on his computer?

 

[slurpee55]

ah, the joys of networking...I have had problems where the server was "happier" with some programs than with others. But I can't really claim to understand - another of my many weaknesses.
I hope someone can help you...it just seems odd. I would guess that, if you copy the document over to your user's PC it will open normally.

 

[jimr381]

Is the normal.dot residing on the network drive? If so try moving it over to the local drive and repoint to it and see if has issues? If you do not know how to reassociate the normal.dot elsewhere to go to "Tools">>"Templates and Add-ins" and you should see an option at the top for the normal.dot.

 

[Rollin_Again]

Does the program exhibit the same behavior if you log into Windows using a different user profile?

Regards,
Rollin