Word opens to the same saved file

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R.Fritz

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Feb 17, 2004
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Have a XP PRo PC that is running Office 97 which is connected to a Win 2000 server where all our files are stored. When the user of this PC opens Word it comes up with a file she created a couple weeks ago. We can close that file & then be able to create a document. Can anyone tell me why the it is opening with a file open all the time? I assume there is some setting but don't know what it is. Any help would be greatly appreciated!!!!!!!!

Thanks,
R.Fritz
 
Joined
Sep 7, 2004
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SOunds like it is trying to recover the document. Have you tried saving it vs. closing?
 

R.Fritz

Thread Starter
Joined
Feb 17, 2004
Messages
124
I thought we had done that but not sure so I will try that. Thanks, will let you know if that is the problem!
 
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More likely the document was accidentally saved to the "normal.dot" template.

Find and delete or rename all copies of "normal.dot".

Its a hidden/system file, so make sure you have the settings correct for viewing them.

The file will exist. Do not have Word open when deleting or renaming it. Deleting or renaming it just means a new clean one will be created next time Word runs, with default formatting set.
 
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