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Word Starts Slowly

Discussion in 'Business Applications' started by Captain_Luke, Jan 31, 2007.

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  1. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    Alright, guys... I've browsed these forums for a while now and I know topics like this have already been started, but I'm starting to think I may be a special case here because everytime I've seen a thread with this issue in it, it's always the same. I've been having the hardest time with this issue and I've tried everything I've come across to fix the problem and nothing has worked so far.

    So here's the scenario... I try to start Word, the Word splash screen and installer appear for a split second and then disappear and then the whole system hangs up for about 4-5 seconds before I can do anything else again. About 20-30 seconds later, Word finally opens normally. While my initial instance or Word is open, I can open, close, and create new documents with great ease and no lag, but if I close all instances of Word and try to open it again, the process starts all over, though it only takes and 10-20 seconds to re-open Word.

    I've read in many cases that this has something to do with a Norton Anti-Virus plugin or feature of some sort. I am not running Norton on my computer at all. As a matter of fact, I have no Symantec products on my machine at all.

    I've also read that renaming the normal.dot file, or deleting it altogether, could be a fix for it. I've done this over a dozen times and it still doesn't affect the program. I've also tried renaming it normal.old, and that does nothing.

    I've read that dumping the registry could fix the issue, and, once again, I have done this and the problem persists.

    I have checked the Word Startup folder for any files or tasks that might need to be performed upon Word's launch, but, alas, the folder is empty.

    I have run Word's repair function many times, but nothing happens.

    I have un-installed and re-installed my entire Office suite 3 times now.

    I have even gone as far as to run System Recover, wipe my hard drive, and restore my computer to the shape it was in the day I purchased it and *then* install Office, but the problem persists still.

    For what it's worth, Excel, PowerPoint, Publisher, Access, and Outlook all open and run flawlessly. It's just Word that's doing this.

    I am running Microsoft Office Small Business Edition 2003 on Windows Media Center Edition. I use AVG Anti-Virus, Ad-Aware, and Spybot: Search and Destroy to clean my computer on a weekly, if not more often, basis. I have defragmented the drive and performed System Restore a few times to fix the problem, but nothing works. To my knowledge, I am not infected with any virus, and, at the time of posting this, I have run a full system scan using all of the aforementioned programs and my system is clean.

    I do not use Outlook Express or any other mailing program and my default browser is Mozilla Firefox 2.0.0.1.

    In addition, I cannot edit the target field in the properties menu of my Microsoft Word shortcut on my desktop. It's grayed out and just says "Microsoft Office Small Business Edition 2003."

    Here's my HijackThis logfile for reference, if it helps any.

    Logfile of HijackThis v1.99.1
    Scan saved at 4:00:55 AM, on 1/31/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\explorer.exe
    C:\Documents and Settings\Luke.TITANICUS.000\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video ActiveX Object\iesplugin.dll (file missing)
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1163307633468
    O17 - HKLM\System\CCS\Services\Tcpip\..\{350A4030-8C6F-4E8B-9034-907A31D14C01}: NameServer = 192.168.5.1
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O21 - SSODL: hirtellous - {fa19bd7e-50bc-4203-80ac-c4edc81ca9a3} - C:\WINDOWS\system32\nbbrhbd.dll (file missing)
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

    Am I a lost cause, or can you guys help me work a miracle?
     
  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Is there any message in the bottom left corner of Word such as "Requesting Virus Scan"

    FYI.....AVG also has functionality to scan Office doc's. To remove this functionality go to AVG website and run the latest installation file. During installation select the Add/Remove components option and remove the MS Office integration.

    You may also want to search for and delete the Word template file called Normal.dot. After deleting this template, a new one will automatically be created by Word. The file may be hidden so make sure to enable searching of hidden files in Windows.



    Rollin
     
  3. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    There is no special message in the corner of Word.

    I disabled the AVG Word utility long ago and this still persists.

    I have repeatedly deleted all forms of Normal.dot many, many times, and still the problem persists.
     
  4. slurpee55

    slurpee55

    Joined:
    Oct 20, 2004
    Messages:
    7,837
    You have tried everything I can think of, sorry to say.
    You might try running a process checker, like the one at http://www.liutilities.com/products/registrybooster/ or http://www.processlibrary.com/processscan/ (I have no affiliation with either of these companies and have no idea how good they are, they were just some of the first that came up in a Google search).
    You could also try another antivirus than AVG, but again, it sounds like you have dealt with the main issue there.
     
  5. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    Cleaning the registry did nothing, I'm still having the issue.
     
  6. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    The process checkers showed no bad processes. The only one it showed having an issue with was a bot associated with Spybot S & D, and it told me it was essential to my computers security and not to delete it.
     
  7. MMJ

    MMJ Guest

    Joined:
    Oct 15, 2006
    Messages:
    3,625
    O21 - SSODL: hirtellous - {fa19bd7e-50bc-4203-80ac-c4edc81ca9a3} - C:\WINDOWS\system32\nbbrhbd.dll (file missing)

    Is a bad nasty, however the "(file missing)" message could be right or wrong.

    Check if the file is there, if it is than get an expert to take a look.
     
  8. slurpee55

    slurpee55

    Joined:
    Oct 20, 2004
    Messages:
    7,837
    Good catch - it looks like that has been deleted, but better to make sure, like you said.
     
  9. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    A full system search for nbbrhbd.dll came up with nothing. I've searched all hidden files and folders and it comes up with nothing.
     
  10. MMJ

    MMJ Guest

    Joined:
    Oct 15, 2006
    Messages:
    3,625
    Go to start>Run, type in "cmd"

    type in "del C:\WINDOWS\system32\nbbrhbd.dll"

    what do you get?
     
  11. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    "Could Not Find C:\WINDOWS\system32\nbbrhbd.dll"
     
  12. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    Can nobody help me?
     
  13. MMJ

    MMJ Guest

    Joined:
    Oct 15, 2006
    Messages:
    3,625
    Do you have acrobat or adobe reader?

    post a new hjt log please.
     
  14. Captain_Luke

    Captain_Luke Thread Starter

    Joined:
    Jan 31, 2007
    Messages:
    34
    I do have Acrobat Reader as well as a few other Adobe products.

    Logfile of HijackThis v1.99.1
    Scan saved at 3:48:54 AM, on 2/16/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Plus\Dancer\Dancer.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\uTorrent\utorrent.exe
    C:\Documents and Settings\Luke.TITANICUS.000\Desktop\Luke's Crap\hijackthis\HijackThis.exe
    C:\WINDOWS\system32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\RunServices: [DRam prosessor] nub.exe
    O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1163307633468
    O17 - HKLM\System\CCS\Services\Tcpip\..\{350A4030-8C6F-4E8B-9034-907A31D14C01}: NameServer = 192.168.5.1
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O21 - SSODL: hirtellous - {fa19bd7e-50bc-4203-80ac-c4edc81ca9a3} - (no file)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
     
  15. MMJ

    MMJ Guest

    Joined:
    Oct 15, 2006
    Messages:
    3,625
    I've requested to have this thread looked at, I see more malware.
     
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