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Word+ virus

Discussion in 'Virus & Other Malware Removal' started by Barlen, Jan 3, 2002.

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  1. Barlen

    Barlen Thread Starter

    Joined:
    Jun 9, 2000
    Messages:
    128
    Have a PC - Pentium II-400 with 256 of memory and about 4+gig left of hard drive available. Use windows 98 SE and outlook express for e-mail. Use InoculateIt for antivirus (up to date as I check it now), Zonealarm and Mail cleaner.
    Suddenly told when trying to save a short Word document that I do not have enough memory or disc space. Checking the system, I have @80% of my memory available and over 4gig of hard disc space. -Then find out the same response when trying to print a short document.
    At the same time, note an open envelope on the task bar, near START button. Outlook express puts a CLOSED envelope on the right side of the task bar- by the time, when a message comes in. Rt. click and properties gives a strange combination of letters and numbers, from various programs I HAVE. All of these are 78KB in size. Left click shows up on my screen as outlook express, but ONLY an attachment shows of 78 kb. Most have been deleted. A few have been saved to disc and find they have already been saved. NONE have been opened.
    On checking my other programs I find that indescriminately, files from my document folder- (Word documents) have meen moved to every folder I have. So far, only one document per folder. They retain their original label, have been changed to an outlook express type of document and are all 78kb, though the original document could be smaller (usually) or larger. All occurred on 1/2/02 at 5:04 PM. These are the "aliens"showing up on my task bar. As I delete one, another shows.
    On going back, the only thing I may have done about then is click on a link, from a friend's e-mail that was appropriate. This, in the body of the letter, not as an attachment. Checking with InoculateIt, I have the latest version. Screening my C drive and two of the saved "alien" files states no virus found.
    Where to from here? I've considered deleting Microsoft office and then reloading but will stay put till I hear from someone with more expertise than I have.
    Outlook express continues to receive e-mail-- aside from this message, will not send any e-mails till I know I'll not spread things.
    Len Harris
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi Len,

    A good first step would be having your computer scanned on line at Trend Micro HouseCall

    Good luck,
     
  3. Barlen

    Barlen Thread Starter

    Joined:
    Jun 9, 2000
    Messages:
    128
    Tony,
    Thanks for your suggestion. I used the Housecall program and it found 53 infected files, cleaned out 2 and I deleted the other 50.
    So far ( and i haven't checked all my programs,) nothing seems amiss except for still having problems with Word. --Continuing to get a message of insufficient memory and disc space, when I have more than enough. At this point I might benefit from deleting and reinstalling Word.
    Am no longer in such a rush-- feel I've accomplished a lot already. will wait and see if anyone else has a suggestion.
    Thanks again.
    Len
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Try 'repairing' Office:

    Method 1
    On the Help menu in any Office program, click Detect and Repair.

    Click Start.

    To restore program shortcuts to the Windows Start menu, make sure the Restore my shortcuts while repairing check box is selected.


    Method 2
    Double-click Add/Remove Programs in Control Panel.

    Double-click the Office 2000 entry listed in the Add/Remove Programs dialog box.

    Click Repair Office.
    Click Repair errors in my Office installation, and then click Finish.

    If necessary, select the Restore my shortcuts check box again.

    You'll need the Office CD-ROM

    Good luck
     
  5. Barlen

    Barlen Thread Starter

    Joined:
    Jun 9, 2000
    Messages:
    128
    Tony,
    While you were sending me your last message, I was deleting over 2000 files that had been taken from my document folder and attached to everything possible. Easy enough to do, but wanted to be careful not to delete stuff from 1/2/02 that I still needed. (1500 files were deleted at one shot!)
    i must have a different version of ward than you are used to. I couldn't find a Detect-repair site in my help menu for Word. going to Control Panel and removing Microsoft office-- again, no repair button visible. so I merely reinstalled and that seems to have things working fine again. My shortcut on the desktop- works O.K.
    Thanks again- I continue to be amazed at the help one can get from this site. If ever you need a testimonial, feel free to contact me!
    My next step is to change my antivirus program and will probably go to Pc-cillin. For the few bucks, if it works anything like the Housecall program--it's got to be worth it. I've heard of too many with conflicts about Norton and I had a major disruption of my machine when I tried McAfee year or so ago.
    LenH
     
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