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word won't start

Discussion in 'Business Applications' started by comp.angel, Sep 11, 2003.

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  1. comp.angel

    comp.angel Thread Starter

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    when I try to open msword I get a error message saying"winword has performed an illegal operation and will be shut down. When I open the details this is the message that I get WINWORD caused an invalid page fault in
    module MSO9.DLL at 0167:30905909.
    Registers:
    EAX=009005bc CS=0167 EIP=30905909 EFLGS=00010206
    EBX=009004c4 SS=016f ESP=0062f304 EBP=0062f320
    ECX=00000000 DS=016f ESI=00900488 FS=13af
    EDX=00000808 ES=016f EDI=000002bb GS=0000
    Bytes at CS:EIP:
    8b 49 3c 3b ca 0f 8c 47 54 1c 00 5f 5e c9 c2 08
    Stack dump:
    00900488 00000001 00900488 00000001 0000016f 00900488 00000000 0062f374 3090579b 009004c4 00000000 00000004 00000001 00000000 00000002 fffffe7c :confused: I used windows 98 operation system and 97 upgrade office 2000 permium
     
  2. comp.angel

    comp.angel Thread Starter

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    By the way I have tried renaming MS09.dll to MS09.OLD and reparing. I have tried taking the program out and reinstalling it. I have tried changing file normal.dot to normal.old. Nothing has worked so far. Please assist me.
     
  3. ratchet

    ratchet

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  4. Anne Troy

    Anne Troy

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    First Name:
    Anne
  5. comp.angel

    comp.angel Thread Starter

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    :D :D :D :D :D Thank you Dreamboat. I finely got my Word to working. I had a messed up normal.dot file. If anyone has this same problem make sure that you rename all files called normal.dot for the comp. to repair itself. Also, I was using a word 2000 upgrade and when I entered "normal.dot" from my find file and folder menu the word "Normal" came up. It is the normal.dot file so don't hesitate to rename.(y) (y) :cool:
     
  6. Anne Troy

    Anne Troy

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    Anne
    Yes. There is a setting in Windows that lets you choose to VIEW file extensions (or not). Obviously, yours was turned OFF, and they are turned OFF by default.
     
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