WordPerfect Office 11 (2003) OEM

[marcoop]

I recently downloaded the Service Pack 1 upgrade for WordPerfect Office 11 (2003)OEM. When I attempted to install the upgrade, I received the following message:

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

The upgrade patch is for use with Version 11.0.0.233, which is the version I have. Can you tell me why the upgrade doesn't work?

 

[tbritches]

Presumably you have a Dell. Look for the volinfo.txt file on your original CD. On the Product Name line, does it have wppp at the end? if so, you will need the file WP11SP1DWPPP.msp. If not, then you will need WP11SP1DOEM.msp. Both of these are available at: ftp://ftp.corel.com/pub/WordPerfect/wpwin/11/en/.

 

[wcritz]

Purchased software at our campus bookstore. Installed OK, but when I tried to install SP #1, the process stalled when it called for a file (fxdb.dll) which I was unable to provide. I am using a Gateway laptop which does not have a floppy drive. Tried providing a copy of the file via CD ROM, but it would not work. Corel "support" refused to help because they referred to what I purchased as an OEM version..........Can anyone help?

 

[tbritches]

Put your original CD in the drive and use windows explorer to browse to the root of the CD. You should have a file which ends with .msi. (Sorry, I don't remember the first part). Right click on the file and choose repair. After it does its thing, try the patch again.

 

[wcritz]

Put your original CD in the drive and use windows explorer to browse to the root of the CD. You should have a file which ends with .msi. (Sorry, I don't remember the first part). Right click on the file and choose repair. After it does its thing, try the patch again.

Just got around to trying the fix which you suggested, and, it worked!!!

Many thanks for your help. Corel provided NO assistance because I purchased the "education" edition at our bookstore.

 

[tbritches]

Glad you got it working.