Would it still show up?

Boredchicken

Thread Starter
Joined
Oct 13, 2021
Messages
4
Say you’re in an online chat with a customer and when it’s complete, an automatic survey pops up for feedback. If the computer malfunctions, for whatever reason, causing the chat to inadvertently end, will the survey still appear?
 
Joined
Sep 21, 2007
Messages
14,720
Depends if the connection is still there after the 'malfunction'. If the browser closes after the malfunction, of course there won't be any survey.
 

Boredchicken

Thread Starter
Joined
Oct 13, 2021
Messages
4
Depends if the connection is still there after the 'malfunction'. If the browser closes after the malfunction, of course there won't be any survey.
Oh, I don’t know what happened on their end. I was still looking at the chat session window and the survey popped up. The screen says staff ended chat, but they are telling me it was a computer issue. I’m not mad at anyone or anything, I just like to learn stuff and didn’t really know how that worked
 

plodr

Liz
Joined
Jun 27, 2014
Messages
25,577
The screen says staff ended chat,
That is what happened on their end. The person you were chatting with, dropped the chat session.
As soon as it ended, the survey popped up. If you weren't satisfied, post in the survey that your issue was not resolved and support ended the session before it was resolved.

If that would happen to me, I'd initiate another chat session. You would probably get a different support agent. Keep at it until the issue is resolved.
 

Boredchicken

Thread Starter
Joined
Oct 13, 2021
Messages
4
That is what happened on their end. The person you were chatting with, dropped the chat session.
As soon as it ended, the survey popped up. If you weren't satisfied, post in the survey that your issue was not resolved and support ended the session before it was resolved.

If that would happen to me, I'd initiate another chat session. You would probably get a different support agent. Keep at it until the issue is resolved.
Thank you
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,768
As mentioned, it will depend on how it ended. If the chat is set to pop up the survey after the chat ended for any reason, then it will show. If it was a browser issue on the client side then it will most likely show up.
 

Boredchicken

Thread Starter
Joined
Oct 13, 2021
Messages
4
Oh yeah, I understand, I just didn’t know how that worked. If the malfunction of the computer disrupted the prompts of the survey or if you could program it to still pop up if there was a malfunction. I’m not trying to take the information and be a Karen or anything lol.
 

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