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WP x4 Merge Problem

Discussion in 'Business Applications' started by charlieactor, Jan 22, 2013.

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  1. charlieactor

    charlieactor Thread Starter

    Jan 22, 2013
    When merging in WP x4, if I go into "records" to manipulate the merge, I get a message "Unknown file format". Sometimes it will completely shut down my system. Other times, it will eventually go into the Records screen and I can proceed to customize the merge. I am running Windows 7. Any help will be appreciated.
    ;)Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Ultimate, 32 bit
    Processor: AMD Athlon(tm) 64 Processor 3500+, x64 Family 15 Model 95 Stepping 2
    Processor Count: 1
    RAM: 3038 Mb
    Graphics Card: NVIDIA GeForce 6150, 32 Mb
    Hard Drives: C: Total - 152625 MB, Free - 39890 MB;
    Motherboard: ASUSTek Computer INC., M2NPV-VM
    Antivirus: ESET NOD32 antivirus system 2.70, Updated: No, On-Demand Scanner: Enabled
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