WPS Office by Kingsoft

digga

Thread Starter
Joined
Mar 26, 2016
Messages
33
I have W10 10 Home 64-bit. CPU = Intel Core i7 2600K @ 3.40GHz with 8 Gb RAM.
About a month ago my computer crashed and the backup did not work so I restored W10. I had been using an old version of MS Office but could not find the licence key. So, I downloaded WPS Office. This was OK but they kept contacting me to upgrade, which was annoying.
Then I found my MS Office licence key and restored it. However, WPS kept taking over from MS Office Word and Excel when I loaded files.
I decided to uninstall WPS and used IOBIT Uninstaller. However, although I cannot find WPS on my machine, it is still there and still takes over from MS Office. There are lots of threads about problems uninstalling this software and I am not sure if I should post my query under Malware.
Your help will be much appreciated and I apologise in advance if I have posted in the wrong place.
Thank you.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200529152157.000000+060
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 560 Ti, 1024 MB
Hard Drives: C: 222 GB (172 GB Free); D: 0 GB (0 GB Free); E: 931 GB (870 GB Free); I: 931 GB (919 GB Free); J: 0 GB (0 GB Free);
Motherboard: ASUSTeK Computer INC. P8Z68-V LE, ver Rev X.0x, s/n MT7017K26203478
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Windows Defender, Disabled
 
Joined
Jun 14, 2020
Messages
82
Right-click any MS office file and try " Open with " option. I think there is a box for you to set this as the default action. Also, keep in mind that you can use Libre office for MS office files. It is free and open source and won't nag you with upgrade banners.
 
Joined
Jun 14, 2020
Messages
82
I found this on Google.

  1. Right-click the file you wish to use Word as the default program for.
    [*]Select Open With from the options, then click Choose Another App.
    [*]Remember to select the box beside ‘Always use this app to open this file type.’
    [*]Choose Word if you can see it in the available options. If you do not see it, click More Apps. Click OK as the default program for the file type you chose.
Source
 
Joined
Aug 8, 2008
Messages
2,740
I decided to uninstall WPS and used IOBIT Uninstaller. However, although I cannot find WPS on my machine, it is still there and still takes over from MS Office
IOBit is known to be malware itself. I would use Revo Uninstaller instead....it's free. Then run Malwarebytes just to rule out any malware or suspicious/malicious background nasty's.

Sometimes a reinstall of said software is required then an uninstall....using RevoUninstaller.
https://social.technet.microsoft.co...-to-remove-wps-office?forum=win10itprogeneral
 

digga

Thread Starter
Joined
Mar 26, 2016
Messages
33
I found this on Google.

Source
Thank you very much.
JKLE
This is the solution.
However, it does not get rid of WPS from my machine.

Thanks also to
bassfisher6522

who makes a valid point about IOBIT. I have always used Revo in the past. I should not have changed after the crash of my pc.

Now I will revert to Revo but can I bother you for advice about removing WPS altogether, since I cannot see it on my machine - how will Revo identify it? IOBIT does not identify it any longer.

Thank you, both.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,408
There's a utility that can find registry keys/values, files and folders so let's give that a try to see what it finds.

Please download SystemLook and save it to your Desktop.
  • Double-click SystemLook_x64.exe to run it.
  • Copy the content of the following code box into the main text field:
    Code:
    :regfind
    wps
    :filefind
    *wps*
    :folderfind
    *wps*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
 

digga

Thread Starter
Joined
Mar 26, 2016
Messages
33
There's a utility that can find registry keys/values, files and folders so let's give that a try to see what it finds.

Please download SystemLook and save it to your Desktop.
  • Double-click SystemLook_x64.exe to run it.
  • Copy the content of the following code box into the main text field:
    Code:
    :regfind
    wps
    :filefind
    *wps*
    :folderfind
    *wps*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Thank you for coming in on this.

I had replaced Iobit with Revo etc., as advised and this is the log you asked me to post. Thanks!

====================
I got "The submitted message is too long to be processed. Please shorten it" so I saved the file as 'Systemlook123'. I don't know if it will travel.
 

Attachments

Joined
Aug 8, 2008
Messages
2,740
Now I will revert to Revo but can I bother you for advice about removing WPS altogether, since I cannot see it on my machine - how will Revo identify it?
Did you see all of my reply, especially with the link. It states that you sometimes have to reinstall said software and then use Revo to uninstall it. I've done it before and it works.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,408
I agree with bassfisher6522. There are way too many registry entries, files and folders that still exist so I would recommend as well that it would be best to reinstall the same version of the software and then uninstall it using Revo.

If necessary, I can create a registry fix to remove anything left over after that but it would be very tedious to go through the current report and do that. There are however some folders that can be deleted but it's best to reinstall and uninstall first.

Once you've done that please reboot the computer and run SystemLook again with the same script as last time.
 

digga

Thread Starter
Joined
Mar 26, 2016
Messages
33
I agree with bassfisher6522. There are way too many registry entries, files and folders that still exist so I would recommend as well that it would be best to reinstall the same version of the software and then uninstall it using Revo.

If necessary, I can create a registry fix to remove anything left over after that but it would be very tedious to go through the current report and do that. There are however some folders that can be deleted but it's best to reinstall and uninstall first.

Once you've done that please reboot the computer and run SystemLook again with the same script as last time.
Sorry bassfisher6522. I DID see your link but, in my ignorance, misinterpreted it. Thank you and Cookiegal.

I will now reinstall and then uninstall with Revo. I'll post again, as directed, asap. Thanks!
 

digga

Thread Starter
Joined
Mar 26, 2016
Messages
33
Sorry bassfisher6522. I DID see your link but, in my ignorance, misinterpreted it. Thank you and Cookiegal.

I will now reinstall and then uninstall with Revo. I'll post again, as directed, asap. Thanks!
I have taken the actions required and attach the 'SystemLook1234' file for your further advice.

Thank you.
 

Attachments

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,408
Did you reboot after uninstalling? It's the same as before.
 
Joined
Aug 8, 2008
Messages
2,740
If necessary, I can create a registry fix to remove anything left over after that but it would be very tedious to go through the current report and do that
That the beauty of Revo.....that's built into it. With just a few extra clicks it's done.
 

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