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WRT54GL can't connect to the internet

Discussion in 'Networking' started by JoJoEskimo, Feb 4, 2013.

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  1. JoJoEskimo

    JoJoEskimo Thread Starter

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    Friday afternoon, our Linksys WRT54GL decided to quit working.
    The internet works fine on all computers that are connected directly to the internet. But when the router is connected to the internet, the computer connected to it can't connect. Shows DNS server not responding in the windows troubleshooter. We are VoIP...not sure if that matters...tried turning everything off for over 1 minute and rebooting in order of the modem, router, computer...still nothing.

    Appreciate any help
     
  2. etaf

    etaf Moderator

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    Wayne
    can you explain exactly what you mean by this. Do you have a separate modem the devices are connected to ?
    What do you connect the router to - make and model

    on the Linksys WRT54GL can you post back the status lights

    it would be useful to have a detailed explanation of how everything is connected and make and models would be useful

    EG

    >>telephone line >> modem , make model >> router Linksys WRT54GL >> PCs by cable and by wireless
     
  3. JoJoEskimo

    JoJoEskimo Thread Starter

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    The router is connected through a VoIP modem...the ethernet cable is connected directly to the router, then another cable goes to the computer. The entire setup worked great until Friday afternoon...when the ethernet cable is removed from the router and place directly to the desktop, the internet works fine...but for some reason, when the computer is running through the router, the DNS server is not responding. The status lights show the internet, WLAN and the port of the computer all lit up.
     
  4. etaf

    etaf Moderator

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    Wayne
    have you tried a powercycle
    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes,
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  5. TerryNet

    TerryNet Moderator

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    Terry
    A "VoIP modem" may include a battery. If it does then you need to either use the reset button (best, if supplied) or remove the battery when unplugging it.
     
  6. JoJoEskimo

    JoJoEskimo Thread Starter

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    unfortunately, the power cycle did not work...still no internet through the router...

    Just want to be clear, the internet works fine when hardline directly to the computer. Only problem is when routed through the router.

    Still getting a DNS server issue through the router.
     
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