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Xbox Live/Laptops connection problem

Discussion in 'Networking' started by Boomer k9, Oct 8, 2008.

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  1. Boomer k9

    Boomer k9 Thread Starter

    Joined:
    Oct 8, 2008
    Messages:
    3
    Connection Issue
    My laptop is fine, I connect via a linksys wireless router, And my xbox is fine, It connects via an ethernet cable to the same router.

    However, My brothers laptop (which is exactly the same, bought on the same day) messes up my xbox connection to the point where i can't play.

    Question 1
    Anyone any ideas why his would disrupt the xbox live connection and mine doesn't, regardless of the order the laptops connect, and he isn't downloading/uploading?


    I came up with a solution, which was for my brother to access the internet on his laptop via an ethernet cable to the same router, as opposed to his usuall wireless connection, But i plugged it in and nothing happened, No connection was available, and i checked all that i know how too do (Which isn't a lot) and couldn't find a problem, I swapped the ethernet cables thinking it may be faulty, but it wasn't, and I also plugged my laptop in with the same ethernet cable, it worked.

    im thinking it has to be a setting on his laptop that wont recognise the wired connection, as, as soon as i switched the wireless button on, on his laptop it connected in seconds.


    Question 2
    Anyone any idea how i can get his laptop to connect with an ethernet cable?



    Thanks.
    __________________
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Hi and welcome. Does he have his laptop wireless set to a fixed IP address that may be conflicting with something else on your setup?
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?



    Let's see this as well with the cable connected to the ailing laptop.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. Boomer k9

    Boomer k9 Thread Starter

    Joined:
    Oct 8, 2008
    Messages:
    3
    Hello and thanks for the quick reply, Right:

    1. There are two devices:
    -Marvell yukon 88E8039 PCI-E fast ethernet controller
    -Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 network adapter

    2. No red Xs

    3. No yellow question marks anywhere else in the device manager.

    I also checked the same on my laptop, and there was no difference.

    And as for the IPCONFIG /ALL results:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Guest>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Tom-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11g 54Mbps
    USB 2.0 Network Adapter
    Physical Address. . . . . . . . . : 00-16-44-75-23-6D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3018:8f2d:21e6:7610%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 08 October 2008 18:02:26
    Lease Expires . . . . . . . . . . : 09 October 2008 19:26:09
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-A0-D1-8A-68-EF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E513DDF1-3DCD-497D-A84A-243CEEAD8
    CB5}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 10:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{DFA1451B-B972-43D9-AD3B-226FD4F23
    BD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{DFA1451B-B972-43D9-AD3B-226FD4F23
    BD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 14:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{DFA1451B-B972-43D9-AD3B-226FD4F23
    BD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 15:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Guest>
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    If this is the laptop that won't connect wired, it appears that the cable is not being sensed. Make sure you're using a working port on the router, and a known good cable. If those don't do it, I'd reload the network drivers for that machine. Finally, if none of that works, the NIC may be defective in that machine.
     
  6. Boomer k9

    Boomer k9 Thread Starter

    Joined:
    Oct 8, 2008
    Messages:
    3
    Thanks JohnWill, Yes that is the problem laptop, And I have tried it with the cable that I connect to the internet with my xbox on, and the same cable works no problem with my laptop.

    Do you think that the problems with that laptop are linked?
     
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    In the network area, does the network card appear as "enabled"? If so, disable, then re-enable and see if it works that way. Also, I usually turn off the wireless when checking problems.
     
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