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xp backup/restore utility problem

Discussion in 'Windows XP' started by kenny_k, Mar 24, 2011.

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  1. kenny_k

    kenny_k Thread Starter

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    hi every1, a friend of mine recently had a virus which basically rendered her computer unusable. windows would start, backround of desktop would appear but thats as far as it would go, no icons, taskbar, etc. the only way around was doing a system restore in safe mode. windows is fine now, no viruses and running good. she also backups up the 'c' drive to an external drive 'f' using xp's backup utility. the problem is when we went to restore some of the files, the restore failed saying it could not find the backup file to restore from. when you start the backup utility, all the backup files are there, you can open them and see all the folders inside each file, but when it tries to restore from that backup file it says it cant find it. did the system restore wipe something out??? the system restore was done using a 3/11/2011 date. the backup we're trying was done 1/20/2011. is there anyway to fix this?
    thanks
     
  2. Elvandil

    Elvandil

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    What is the format oif the backups (file ending)?

    If the files are visible in their native state, why can't they just be copied over?
     
  3. kenny_k

    kenny_k Thread Starter

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    hi Elvandil, i believe the files end in .bkp they're created using xp's backup/restore utility (comes with xp pro). all the folders etc that get backed up appear as one big file. the backup utility can open that file so you can select what to restore. it's not in a format that you can copy n' paste.
    thanks
     
  4. Elvandil

    Elvandil

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    OK. When you said that you could see folders, I got a bit confused.

    I have no solution at the moment, but will check it out for you.

    Just checking, but from Properties, how large are those files?
     
  5. kenny_k

    kenny_k Thread Starter

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    you can see the different folders within that one backup file using the xp backup utility but when you try to restore anything from it says it cant find the backup file. the backup file itself is big, about 30gb. the stuff she needs is small, a few mb. i searched the internet to see if there was some problems doing a system restore and xp's backup utility when backing up data to an external drive but couldn't find anything.
     
  6. Elvandil

    Elvandil

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    OK. But System Restore does not erase personal files, so all the programs, settings, and files should all still be there as they were before. Did you check?
     
  7. kenny_k

    kenny_k Thread Starter

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    hi Elvandil, thank you replying. all her personal stuff is still there. only the 'c' drive is monitored for system restore. i dont understand how system restore would affect that but its like some sort of checkpoints or something for those backup files on the 'f' drive were wiped out. i can understand there might be a problem if we were trying to restore a backup that was done after the system restore date. but the system restore date was of 3/11/2011 and the backupfile is from 1/20/2011, well before that.
     
  8. Elvandil

    Elvandil

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    I'm not clear on this.

    So C: is monitored. When you ran SR, the C: drive had its system components replaced, but everything else stayed the same because SR only affects Windows components and not files or folders.

    Any other drive would not have been affected and any files on C: would not have been affected. So where were these files that need to be restored now? If they were on another drive, they are still there.
     
  9. kenny_k

    kenny_k Thread Starter

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    you got it. the backup files are on an external drive 'f'. they're all there. the xp backup utility sees them, can open them, but when it goes to restore from the file it says it cant find it. it appears the system restore wiped out some sort of pointer the the backup utility is looking for.
     
  10. Elvandil

    Elvandil

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    "you got it"

    But I don't. Since System Restore doesn't erase files, why are they not where they were originally?

    Where were these files originally? Where were they backed up from?
     
  11. kenny_k

    kenny_k Thread Starter

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    the files are there. it's the whole 'c' drive backed up to 'f'. the backup file is on 'f'. backup utility can open the file. when we select what folders to restore from the file it says it cant find the backup file
     
  12. Rockn

    Rockn

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    Take the .bkp file to another computer running XP and see if you can restore it from there to a network or other location.
     
  13. Elvandil

    Elvandil

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    But the C: drive is still there. And all the files that were on the C: drive are still there since System Restore doesn't touch them. So why does anything at all need to be "recovered"?

    I'm sorry, but I just don't get it. There is no need to recover files after System Restore because it leaves all the files exactly the way they were. So what am I missing here?
     
  14. kenny_k

    kenny_k Thread Starter

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    hi Elvandil. some of the files were corrupt from the virus she had.
    anyway, i got it to work by pointing to the file. when it said it couldn't find the file a browse button appeared. never thought of using the browse button initially because it named the file it couldn't find right in the message, the same file i was trying to restore from. so this time i decided to hit the browse, opened the 'f' drive, clicked on the file (same one it said it couldn't find), and it found it. thanks again for all your help
     
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