XP blue screen crashing

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manudaNZ

Thread Starter
Joined
Nov 7, 2011
Messages
3
Hi there.

Just recently my computer has been crashing on me when I'm watching U-tube videos. It seems to be especially when I change the video settings to HD. Crashing has only bee n hapening in the last week or 2.

I didn't have this problem before and had the computer for 5 years or so.

I have uploaded my windows/Minidump files to here

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 2047 Mb
Graphics Card: NVIDIA GeForce 9600 GT, 512 Mb
Hard Drives: C: Total - 305234 MB, Free - 60035 MB; E: Total - 76308 MB, Free - 53545 MB;
Motherboard: ASUSTeK Computer INC., P5KPL
Antivirus: None

I have Norton Internet Security so i don't know why it says None??

I had a look at the event viewer but I did not find any errors. When My computer restarts It comes up with a dialog saying Windows encountered an error do you wish to report this to Microsoft.. or something like that anyhow. And when I do it opens up a page saying it cannot diagnose the problem.

Any help would be most apreciated.

regards
Manu.da
 
Joined
May 7, 2011
Messages
14,142
Hi, the two most likely causes of this problem will be your RAM or the graphics card or driver.

With the power disconnected, remove the graphics card and clean the contacts with a soft pencil eraser and blow out the slot on the motherboard and the cards fan/heatsink with a can of compressed air (available from any computer store). Refit the card, boot up the PC and see if there is any improvement, if not continue with the next set of instructions.

•Download the latest graphics driver from the Nvidia site for your card and version of windows and save it to the desktop.
•Go into Device Manager and locate the graphics card under Display Adapters, right click on it and select Uninstall.
•Run through this routine and locate any/all graphics drivers and delete them. Do not reboot, just close all the boxes to get back to the desktop.
•Double click on the driver that you saved to your desktop to install it.
•Now reboot and check the PC's performance.

If the problem persists now follow the next set of instructions to test the RAM.

Preliminary checks
You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.
Errors can also be caused by dirty contacts, mismatched sticks or using them in the wrong slots. Check all sticks are the same make and specification, check the motherboard manual for the correct slots to use. Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.
Download Memtest86+ from here
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 8 cycles or until it is showing some errors. If errors show in the test, remove all but one of your RAM sticks and repeat the test on each stick until you find the one that is faulty. This is a long slow test and should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
IMPORTANT
Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.
 

manudaNZ

Thread Starter
Joined
Nov 7, 2011
Messages
3
Ahh... It was my graphics driver. I have just recently updated to the latest driver from Nvidia. Once again Nvidia stuffs up my computer because of a bad upgrade :( This has happened to me many times before so I dont very often upgrade my driver unless I really need to.

I rolled back to the driver I was using previously and all my problems disapreared.

Incidentally I tried the steps you said to try above and this totally locked up my computer and uninstalling the driver kept failing. After lots of reboots I finally uninstalled the nvidia control panel using the add/remove option in control panel. I would suggest that in future you should say to do it this way rather than your systems backdoor procedure. IMHO it would be more helpful I feel.

Regards
Manu.da
 
Joined
May 7, 2011
Messages
14,142
I am glad you found the problem and have it resolved.

I have recommended the process described above countless number of times and have, until now, not known it to cause a lock up before. I have no idea why this caused a problem on your PC. I shall edit the canned response to include using Add/Remove to avoid this happening again, so thanks for pointing this out.
 
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