xp breakdown - HELP

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sprinc

Thread Starter
Joined
Jan 29, 2007
Messages
2
Hi,

Im having serious problems on my windows xp home pc. It all started when my cd-rom could not be located and the computer would not recognise any discs we inserting. Having thought this was down to the drive, we purchased a new Sony CD/DVD drive and installed, however the computer couldn’t find this either so I searched the net and found the following help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

So we deleted the upper and lower filters and rebooted. The computer then said we had to activate windows, so I did this and got the computer up and running, although I could only log into one user account, once logged in I noticed that the original problem had been fixed and the d drive was now under "my computer". However windows had gone old school and the tool bar etc was in "classic" (grey bar) and there was no sign of being able to revert back to the xp look (green start button etc).

Although the dvd drive has been found, it doesn’t seem to be able to run any cd's. it read that I put in a music cd and asked how to open it (itunes, real player etc) but it wouldn’t load the cd. I then tried to insert my router cd as I want to install a new router, but the cd wouldn’t run.

So my current problems are:

- I can only log into one "user account" (yes fast switching is enabled)
- Cant get computer back to xp look (yes XP theme is selected)
- Cant run any cd's

Please help!!
 
O

ODIN 0ERO

how long are you having this problem?

have you tried using SYSTEM RESTORE tool to return your SYSTEM to its previous state?
 
Joined
Dec 28, 2005
Messages
49
As for the XP look it sounds to me like your Themes service has somehow become disabled.

Try re-enabling it in Administrative Tools > Services > Themes ;)
 

sprinc

Thread Starter
Joined
Jan 29, 2007
Messages
2
The problem with the d drive not being found occurred for a month or so, but we didn’t really need to use the drive until we had to install a new router, so thinking it was the drive itself we got a new one on Saturday and installed it. Still couldn’t be found so deleted the upper and lower filters on Sunday and have since then been having the problems.

Went to the system retore section and we wasn’t able to restore our computer to a previous date. It said to pick a date in BOLD but there wasn’t any bold dates to choose from.

Looks like we're gonna reboot the computer back from scratch but was hopeing to see if there was anything we could do before we done this.

Thanks for your suggestions.
 
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