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XP BSOD'ing - here is dump file

Discussion in 'Windows XP' started by rez410, Oct 12, 2012.

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  1. rez410

    rez410 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    163
    Have a XP machine that keeps freezing up and/or BSOD'ing. Here is the dump file, any deas?

    ==================================================
    Dump File : Mini101112-01.dmp
    Crash Time : 10/11/2012 4:44:24 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xb9eff71d
    Parameter 3 : 0xb18e2744
    Parameter 4 : 0x00000000
    Caused By Driver : atapi.sys
    Caused By Address : atapi.sys+a71d
    File Description : IDE/ATAPI Port Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2108)
    Processor : 32-bit
    Crash Address : atapi.sys+a71d
    Stack Address 1 : ntoskrnl.exe+181a9
    Stack Address 2 : MpFilter.sys+d4a2
    Stack Address 3 : MpFilter.sys+d061
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini101112-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 94,208
    ==================================================
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    18,483
    MpFilter.sys+d4a2
    MpFilter.sys has been lnked to either MSE [Microsoft Security Essentials] Anti-Virus program or Windows Defender.
    Do you have either of them installed?
     
  3. rez410

    rez410 Thread Starter

    Joined:
    Dec 28, 2004
    Messages:
    163
    Yes, MSE is installed.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    I’d first uninstall MSE and then re-install it, that may reset a possible driver problem.
    Let us know if that helps.
    When does the blue screen happen, at start up, online or while offline?
    Let us have as much info as possible.
     
  5. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    Lets do a check on the driver that caused the BSOD.

    Please download SystemLook for your operating system from one of the links below and save it to your Desktop.



    • Double-click SystemLook.exe to run it.
    • Vista/Windows 7 users right-click and select Run As Administrator.
    • Copy and paste everything in the codebox below into the main textfield:
      Code:
      :filefind
      atapi.sys
    • Click the Look button to start the scan.
    • When finished, a Notepad window will open SystemLook.txt with the results of the search and save a copy on your Desktop.
    • Please copy and paste the contents of that log in your next reply.
     
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