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xp cant be shutdown

Discussion in 'Windows XP' started by dakine, Jan 14, 2006.

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  1. dakine

    dakine Thread Starter

    Jan 14, 2006
    i recently cured this: OHPE ver 4.12_23, with the expert help of a local tech - we fixed several items in hijack this, ran cleanup, ran lavasoft, ran ewido, and ran smitrem, and then did a virus scan with norton, all was clean...ewido found & fixed approx 350 files. oh yea the computer wasnt connected and most of these actions took place in safe mode. upon completion the system seemed to be working completely, i ran some disk, memory tests, as well as 4 different spyware removers - they found nothing...now all works well except for the shutdown process...when i click "start" and choose 'turn off computer' the 3 buttons come up but they are NOT clickable - after click the hourglass appears for a few seconds and then returned to the 3 button shutdown screen. naturally push n hold the power button works (all appz closed) and it shuts down, power up goes well just shutdown is the problem. aloha

    p.s. this is not my computer, its a friend and he asked me to help him and i did seek outside help analyzing hjt log - point being if you need another hjt log, i can get it but it might take a day or so because the owner is a comm'l fisherman and sometines is gone for several days at a time, so i implore your patience...mahalo
  2. Dan O

    Dan O

    Feb 13, 1999
    Windows Help has a excellent Shutdown Troubleshooter. I recommend you give it a try.
  3. jargonize


    Feb 8, 2003
    it sounds like either a trojan/spyware or a conflict of some program not wanting to be turned off. check task manager to see whats running at the time of shut down. you may want to run the system tools in safe mode first.
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