XP can't boot into Safe Mode

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nomoonprty

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Jan 2, 2013
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i must have acquired some sort of malware. I've tried to start computer in safe mode to allow me to get to the system restore to pick a restore point, but I'm getting the Windows message "The system is not fully installed. Please run setup again." I then click ok and it takes me to the Windows xp screen and then I get the following System Configuration Error. "Your system has detected a configuration error. Please report this error to Customer Care using the hone number found in the Warranty and Support Guide taht came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off our PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off (Code Purple).

I haven't backed up my data in quite some time, so very worried that I'm about to lose everything. Any suggestions?
 

Cookiegal

Karen
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Malware Specialist Coordinator
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I don't believe this is malware related. It looks like you tried to do a recovery (not a system restore). It's not necessary to boot to safe mode to do a system restore (which is not a recovery), in fact, it's not recommended as a system restore done in safe mode cannot be undone if it doesn't fix the problem or makes matters worse whereas one done in normal mode can be undone to restore the system to the state it was in before.

Do you have the recovery CD?

Have you made any hardware changes since you got the PC? How old is the PC? The code purple error seems to indicate something doesn't match up with the original hardware.

You may have to slave the drive to another computer or use a boot CD to back up your stuff before doing a recovery.
 

nomoonprty

Thread Starter
Joined
Jan 2, 2013
Messages
2
I don't believe this is malware related. It looks like you tried to do a recovery (not a system restore). It's not necessary to boot to safe mode to do a system restore (which is not a recovery), in fact, it's not recommended as a system restore done in safe mode cannot be undone if it doesn't fix the problem or makes matters worse whereas one done in normal mode can be undone to restore the system to the state it was in before.

Do you have the recovery CD?

Have you made any hardware changes since you got the PC? How old is the PC? The code purple error seems to indicate something doesn't match up with the original hardware.

You may have to slave the drive to another computer or use a boot CD to back up your stuff before doing a recovery.
Thanks Cookiegal. Can you explain how to use a boot CD to back up the my stuff before I do the recovery.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,058
Just to be clear, you're not able to boot the machine at all? Not normally or in safe mode?
 
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