1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

XP crash

Discussion in 'Windows XP' started by on2line2, Dec 29, 2001.

Thread Status:
Not open for further replies.
  1. on2line2

    on2line2 Thread Starter

    Apr 17, 2001
    Win XP Home Edition was installed on my PC, beginning to get familiar with new windows, features, etc. for several days. Worked like a charm. That is, until I decided I wanted to make a shortcut icon to put on my desktop for an e-mail link. After OKing "this will put an icon on your desktop" my initial desktop disappeared, all links to other open windows were gone, and I was left with one desktop window with the one icon I had just created with no taskbar, toolbar, etc. Win XP froze. Nothing worked. I tried to reboot but it would not load Win XP. I loaded my XP CD and tried to boot from it…………no luck, keep getting the following message: "file\i386\ntkrnlmp.exe could not be loaded, error code is 7, setup can not continue, press any key to exit" What would you do to regain use of computer?

    Questions, suggestions, etc. appreciated…………contact here or thru "[email protected]"
  2. Dan O

    Dan O

    Feb 13, 1999
    NTKRNLMP is Windows Kernel, which must be damaged. It should be able to be fixed by using the Windows XP CD. I suspect your CD is not listes as the first boot device. You need to go into BIOS Setup and set the Boot squence. To access BIOS setup look for a message when the PC is first powered on, it usually depress the Del key on any PCs. A Repair option is available one you are able to boot using the CD.

    Good luck.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Similar Threads - crash
  1. sp113
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/63383

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice