I am trying to help my sister with her computer. She has a Dell running XP. She has been on the telephone with Dell on numerous times for issues with her machine. Each time they tell her to delete her user account and make a new one. (She can't access the Internet, etc.) This doesn't seem right to me and was hoping someone might have an idea. I have asked her to download and run HiJackThis and once I have it I will post it here for her. She runs Adaware SE on a regular basis and has McAfee Firewall and Virus Scan (I think).