XP failure

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Have a new HP laptop which had Windows 7 pre-installed. I couldn't get on with it so I tried installing XP but all I got was the "Blue Screen of Death" telling me that Windows had detected an error and had shut down. I tried again with the same result so I tried installing Linux (Ubuntu). This went on fine and so I tried XP again. Still the blue screen of death. XP will not install and I would be grateful for any help anyone can give to an oldie.
With thanks in advance.
Drawstop.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
What's the model name and model number of that HP laptop that came with Windows 7 pre-installed?
If you don't know for sure, advise what the product/part number is.

-----------------------------------------------------------------

You've got a couple of roadblocks to overcome to install Windows XP in it.

Hopefully, the BIOS has a setting that'll allow you to disable SATA so you can boot from the Windows XP CD and install it.
If it doesn't, you'll need to locate the SATA drivers for the hard drive and then slipstream them into the Windows XP CD.
The Windows XP CD in itself doesn't have support for SATA hard drives.

Hopefully, there are Windows XP drivers for all the devices(display adapter, sound device, wired/wireless network adapters) in that laptop.
If there isn't, you'll be left with non-working devices.

-----------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Flavallee
Many thanks for your help. I went into the BIOS and altered it to IDE and XP formatted and installed OK. My only problem now is that it will not connect to the internet. But it is great to have solved something
AND learned something as well.
All the very best
Drawstop in UK.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
I went into the BIOS and altered it to IDE and XP formatted and installed OK. My only problem now is that it will not connect to the internet.
I'm glad to hear that you were able to go the easy route with the BIOS instead of the long tedious route with the SATA drivers and slip-streaming and was able to get Windows XP installed successfully. (y)

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager, then click the + in

Display Adapters

IDE ATA/ATAPI Controllers

Network Adapters

Other Devices

Sound Video And Game Controllers


Advise what's listed in heading. Spell them exactly as you see them listed.

It's my guess that the driver for the network adapter(s) didn't get installed, but I also want to confirm if all the other device drivers got installed.

---------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Many thanks for your help. I have printed your instructions and will go ahead a little later in the day.
Need to have my breakfast first. And I look after a disabled friend so my time is not all my own.
Regards.
Drawstop in UK.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Take your time. I'll get back to you after I get your next reply.

----------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Hi, Flavallee
Did as you suggested and found that Display Adaptors & Network Adaptors are missing from your list.
Regards
Drawstop in UK.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Did as you suggested and found that Display Adaptors & Network Adaptors are missing from your list.
That means the display adapter and network adapter(s) drivers didn't get installed.

What's listed in the Other Devices heading?

If there's also a Unknown Devices heading, advise what's listed in it too.

---------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Thanks for reply.
Other Devices heading includes:

Ethernet Controller
Network Controller
PCI Device
PCI Device
SM Bus Controller
Video Controller (VGA Compatible)

There is no Unknown Devices heading.
Hope this is of use.
Regards.
Drawstop.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Double-click these headings to open their properties window, then click the "Details" tab.

Ethernet Controller

Network Controller

Video Controller


Look for a string that has VEN_####&DEV_#### as part of it.

We need to know what the 4 characters are that follow VEN_ and DEV_ so we can get the devices identified.

Once we get the devices identified, it'll be much easier to locate drivers for them.

----------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
Device details from string are:

Ethernet Controller: PCI\VEN_14E4&DEV1698

Network Controller: PCI\VEN_168C&DEV_002A

Video Controller: PCI\VEN_1002&DEV9712

Hope that is what you need.

Many thanks for all your time and help.

Drawstop.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Ethernet Controller: PCI\VEN_14E4&DEV1698

Chip Description: NetLink

Vendor Name: Broadcom Corporation

http://www.pcidatabase.com/search.php?device_search_str=1698&device_search=Search

Network Controller: PCI\VEN_168C&DEV_002A

Chip Description: Atheros AR5B91 Wireless Network Adapter

Vendor Name: Atheros Communications Inc.

http://www.pcidatabase.com/search.php?device_search_str=002A&device_search=Search

Video Controller: PCI\VEN_1002&DEV9712

Chip Description: ATI Mobility Radeon HD 4200

Vendor Name: ATI Technologies Inc./Advanced Micro Devices Inc.

http://www.pcidatabase.com/search.php?device_search_str=9712&device_search=Search

----------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
Here is the Windows XP driver(version 7.6.0.96) for the Atheros AR5B91 wireless adapter.

Create an empty folder on your desktop for it, then click "Download Now" to download and save the file in that folder.

After it's been downloaded and saved, extract its contents into that folder.

Double-click the "setup.exe" file to install the driver.

-----------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,286
You haven't advised me yet what the model name and model number of that HP laptop is.

If you don't know for sure, advise what the product/part number on the sticker is.

The more information that I have, the easier it'll be to find what you need.

----------------------------------------------------------------

Here is the driver downloads site for Broadcom NetLink wired network adapters.

We need to confirm first which driver download applies to your laptop.

----------------------------------------------------------------

The ATI/AMD site is providing only Windows Vista and Windows 7 drivers for the Mobility Radeon HD 4200.

----------------------------------------------------------------
 

drawstop

Thread Starter
Joined
Apr 23, 2010
Messages
9
The laptop is Packard Bell EasyNote LJ71-RB-025UK (This is on the label underneath).
Also it is noted: Model KBYFO
Mng date 0909

As this laptop will not connect to the internet can I down load that driver you have suggested and burn it to a CD/DVD on the desktop? Are any special instructions needed?
Thanks
Drawstop.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top