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XP failure

Discussion in 'Windows XP' started by drawstop, Apr 23, 2010.

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  1. drawstop

    drawstop Thread Starter

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    Have a new HP laptop which had Windows 7 pre-installed. I couldn't get on with it so I tried installing XP but all I got was the "Blue Screen of Death" telling me that Windows had detected an error and had shut down. I tried again with the same result so I tried installing Linux (Ubuntu). This went on fine and so I tried XP again. Still the blue screen of death. XP will not install and I would be grateful for any help anyone can give to an oldie.
    With thanks in advance.
    Drawstop.
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the model name and model number of that HP laptop that came with Windows 7 pre-installed?
    If you don't know for sure, advise what the product/part number is.

    -----------------------------------------------------------------

    You've got a couple of roadblocks to overcome to install Windows XP in it.

    Hopefully, the BIOS has a setting that'll allow you to disable SATA so you can boot from the Windows XP CD and install it.
    If it doesn't, you'll need to locate the SATA drivers for the hard drive and then slipstream them into the Windows XP CD.
    The Windows XP CD in itself doesn't have support for SATA hard drives.

    Hopefully, there are Windows XP drivers for all the devices(display adapter, sound device, wired/wireless network adapters) in that laptop.
    If there isn't, you'll be left with non-working devices.

    -----------------------------------------------------------------
     
  3. drawstop

    drawstop Thread Starter

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    Flavallee
    Many thanks for your help. I went into the BIOS and altered it to IDE and XP formatted and installed OK. My only problem now is that it will not connect to the internet. But it is great to have solved something
    AND learned something as well.
    All the very best
    Drawstop in UK.
     
  4. flavallee

    flavallee Trusted Advisor

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    I'm glad to hear that you were able to go the easy route with the BIOS instead of the long tedious route with the SATA drivers and slip-streaming and was able to get Windows XP installed successfully. (y)

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager, then click the + in

    Display Adapters

    IDE ATA/ATAPI Controllers

    Network Adapters

    Other Devices

    Sound Video And Game Controllers


    Advise what's listed in heading. Spell them exactly as you see them listed.

    It's my guess that the driver for the network adapter(s) didn't get installed, but I also want to confirm if all the other device drivers got installed.

    ---------------------------------------------------------------
     
  5. drawstop

    drawstop Thread Starter

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    Many thanks for your help. I have printed your instructions and will go ahead a little later in the day.
    Need to have my breakfast first. And I look after a disabled friend so my time is not all my own.
    Regards.
    Drawstop in UK.
     
  6. flavallee

    flavallee Trusted Advisor

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    Take your time. I'll get back to you after I get your next reply.

    ----------------------------------------------------------------
     
  7. drawstop

    drawstop Thread Starter

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    Hi, Flavallee
    Did as you suggested and found that Display Adaptors & Network Adaptors are missing from your list.
    Regards
    Drawstop in UK.
     
  8. flavallee

    flavallee Trusted Advisor

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    That means the display adapter and network adapter(s) drivers didn't get installed.

    What's listed in the Other Devices heading?

    If there's also a Unknown Devices heading, advise what's listed in it too.

    ---------------------------------------------------------------
     
  9. drawstop

    drawstop Thread Starter

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    Thanks for reply.
    Other Devices heading includes:

    Ethernet Controller
    Network Controller
    PCI Device
    PCI Device
    SM Bus Controller
    Video Controller (VGA Compatible)

    There is no Unknown Devices heading.
    Hope this is of use.
    Regards.
    Drawstop.
     
  10. flavallee

    flavallee Trusted Advisor

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    Double-click these headings to open their properties window, then click the "Details" tab.

    Ethernet Controller

    Network Controller

    Video Controller


    Look for a string that has VEN_####&DEV_#### as part of it.

    We need to know what the 4 characters are that follow VEN_ and DEV_ so we can get the devices identified.

    Once we get the devices identified, it'll be much easier to locate drivers for them.

    ----------------------------------------------------------------
     
  11. drawstop

    drawstop Thread Starter

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    Device details from string are:

    Ethernet Controller: PCI\VEN_14E4&DEV1698

    Network Controller: PCI\VEN_168C&DEV_002A

    Video Controller: PCI\VEN_1002&DEV9712

    Hope that is what you need.

    Many thanks for all your time and help.

    Drawstop.
     
  12. flavallee

    flavallee Trusted Advisor

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    Ethernet Controller: PCI\VEN_14E4&DEV1698

    Chip Description: NetLink

    Vendor Name: Broadcom Corporation

    http://www.pcidatabase.com/search.php?device_search_str=1698&device_search=Search

    Network Controller: PCI\VEN_168C&DEV_002A

    Chip Description: Atheros AR5B91 Wireless Network Adapter

    Vendor Name: Atheros Communications Inc.

    http://www.pcidatabase.com/search.php?device_search_str=002A&device_search=Search

    Video Controller: PCI\VEN_1002&DEV9712

    Chip Description: ATI Mobility Radeon HD 4200

    Vendor Name: ATI Technologies Inc./Advanced Micro Devices Inc.

    http://www.pcidatabase.com/search.php?device_search_str=9712&device_search=Search

    ----------------------------------------------------------------
     
  13. flavallee

    flavallee Trusted Advisor

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    Here is the Windows XP driver(version 7.6.0.96) for the Atheros AR5B91 wireless adapter.

    Create an empty folder on your desktop for it, then click "Download Now" to download and save the file in that folder.

    After it's been downloaded and saved, extract its contents into that folder.

    Double-click the "setup.exe" file to install the driver.

    -----------------------------------------------------------------
     
  14. flavallee

    flavallee Trusted Advisor

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    You haven't advised me yet what the model name and model number of that HP laptop is.

    If you don't know for sure, advise what the product/part number on the sticker is.

    The more information that I have, the easier it'll be to find what you need.

    ----------------------------------------------------------------

    Here is the driver downloads site for Broadcom NetLink wired network adapters.

    We need to confirm first which driver download applies to your laptop.

    ----------------------------------------------------------------

    The ATI/AMD site is providing only Windows Vista and Windows 7 drivers for the Mobility Radeon HD 4200.

    ----------------------------------------------------------------
     
  15. drawstop

    drawstop Thread Starter

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    The laptop is Packard Bell EasyNote LJ71-RB-025UK (This is on the label underneath).
    Also it is noted: Model KBYFO
    Mng date 0909

    As this laptop will not connect to the internet can I down load that driver you have suggested and burn it to a CD/DVD on the desktop? Are any special instructions needed?
    Thanks
    Drawstop.
     
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