XP hangs/lags on Startup with Norton

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DizzyHeights

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Joined
Oct 12, 2003
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3
Hi,

I installed XP Home last week (a legal copy!!!), but it is very slow to startup - or rather, it gets to desktop quickly, but then hangs for around 2 full minutes before loading Norton firewall and activating Norton AV (the latter's icon appears, but with a red cross). Immediately afterwards, my PPPofE broadband service kicks in as well.

My computer is Pentium 4 (1.8), with 512 RAM and 40gb HardDisk, so it is more than capable of running XP at a good speed, and indeed it does just that normally, except on start up.

I've tried the obvious stuff - there are not many things running at startup, and those that do load very quickly, until it reaches Norton (I have firewall and AV only). There's no spyware (I have spybot) and no viruses. Since loading ed XP a week ago, it has been like this from the moment we installed Norton. The little man who installed XP for me had never seen anything like it, but a quick Google threw up a few people who recognised the problem, but had no answers.

The really strange thing is that, even after turning off Norton at msconfig, it still hangs before loading the PPPofE, which IT DIDN'T DO BEFORE INSTALLING NORTON in the first place - that programme kicked in normally when it was on its own. It's as if Norton has corrupted something that doesn't depend on it being installed afterwards. Do you see what I mean?

Well, if there is anything you hear about that I could try, let me know!
 
Joined
Oct 9, 2003
Messages
27
Its norton that is slowing your cpu.. I have norton firewall and antivirus but it doesnt stop more than 25 secs.. my cpu is approx. the same as yours. Maybe you should check which programs run on windows startup?
 
Joined
May 28, 2003
Messages
2,366
There is a chance your Norton antivirus needs to be updated with the installation of XP. Go to this Symantec Support page and follow the steps given to see if that will help.
 

DizzyHeights

Thread Starter
Joined
Oct 12, 2003
Messages
3
BillC

Thanks for your reply. The problem described on the webapge you link to certainly sounds like my problem, but I am completely up to date on my updates. Would you recommend re-installing again?
 

DizzyHeights

Thread Starter
Joined
Oct 12, 2003
Messages
3
I've just experimented with re-installing Norton and updating bit by bit. I now see what the 'hang' is mentioned on that webpage and caused by the Common Clients Update, but this is not my problem. My hang comes later still in the startup, when all the icons appear on desktop.

I am not sure whether the problem is with my PPPofE service or Norton, but one of them is causing a long delay.
 
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