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xp home sp2 freezes right before login screen

Discussion in 'Windows XP' started by cweiss, Apr 8, 2008.

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  1. cweiss

    cweiss Thread Starter

    Joined:
    Apr 8, 2008
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    Hi
    I have been searching for cure for my sister's laptop. It is a Presario 2500, with 512 mb of ram. I recently restored the operating system (3-4 weeks ago) because of a virus she got. She said she shut down her computer yesterday using start>turn off computer>restart. When the computer went to restart, it freezes completely on the blue "windows is starting" screen immediately before the login screen. The computer was restarted again and froze at the same screen. I tried to have her start in safe-mode and last-known configuration to no avail. She does not have the os cds with her at school and I was wondering if there was anything else I would be able to try with her before trying to get the cds down to her for a repair install or a complete reinstall. Any help would be appreciated. Thank you in advance.
     
  2. rodeognome

    rodeognome

    Joined:
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    1,366
    Will hazard a guess here....

    Do you install Norton recently?
     
  3. cweiss

    cweiss Thread Starter

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    Apr 8, 2008
    Messages:
    2
    no I put symantec antivirus on it when I restored the computer.
     
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