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XP Home will not boot

Discussion in 'Windows XP' started by rmcurry, Jan 23, 2005.

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  1. rmcurry

    rmcurry Thread Starter

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    A customer click yes on a pop up with the following:

    Buffer overflow messenger service allows remote code execution virus infection and unexpected computer shut down. Affected software Microsoft Windows NT, NT server 4.0, 2000, XP, Windows 98 and server 2003.

    After applying this pop up the system will not boot in safe mode or recovery console. Does anybody have any suggestions as to how to repair this without reinstalling the OS.
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome. When you say the recovery console won't boot, what happens?
     
  3. rmcurry

    rmcurry Thread Starter

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    back The system just sits, black screen. NO BSOD
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Are you trying to use the XP cd to get there? If not, try it that way.
     
  5. rmcurry

    rmcurry Thread Starter

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    Yes I am.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    And the bios is set to boot from the cdrom first? Is the cd bootable? Some XP installation cds are not. You may have to download the boot floppies and go that route.
     
  7. rmcurry

    rmcurry Thread Starter

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    Yes it is booting from the CD, I get the set up screeen and once the set up screen appears I select r for recovery console and then 1 when it asks for which folder to use. Then it just sits.
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    Sorry for the delay, I had some errands to do ;)

    Don't pick the first recovery option, go like you are going for a new install, there will be a second chance for a repair.
     
  9. bobol

    bobol

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    here's an illustrated guide..... pay attention [as mentioned in above post] as to when you press the 'r'.
    http://tinyurl.com/1h3r
     
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