XP Home will not boot

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rmcurry

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Joined
Jan 23, 2005
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4
A customer click yes on a pop up with the following:

Buffer overflow messenger service allows remote code execution virus infection and unexpected computer shut down. Affected software Microsoft Windows NT, NT server 4.0, 2000, XP, Windows 98 and server 2003.

After applying this pop up the system will not boot in safe mode or recovery console. Does anybody have any suggestions as to how to repair this without reinstalling the OS.
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Hi and welcome. When you say the recovery console won't boot, what happens?
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Are you trying to use the XP cd to get there? If not, try it that way.
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
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103,706
And the bios is set to boot from the cdrom first? Is the cd bootable? Some XP installation cds are not. You may have to download the boot floppies and go that route.
 

rmcurry

Thread Starter
Joined
Jan 23, 2005
Messages
4
Yes it is booting from the CD, I get the set up screeen and once the set up screen appears I select r for recovery console and then 1 when it asks for which folder to use. Then it just sits.
 

~Candy~

Retired Administrator
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Jan 27, 2001
Messages
103,706
Sorry for the delay, I had some errands to do ;)

Don't pick the first recovery option, go like you are going for a new install, there will be a second chance for a repair.
 
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