d.h.lawton
Thread Starter
- Joined
- Jan 26, 2003
- Messages
- 2
Last Friday I purchased a 'new' laptop a Sony VAIO PCG-FX705 pre-loaded with XP HOME . Everything was working fine I went on-line to activate the software. Later when I tried to download something Iwas directed to download and install an MS Service Pack. Towards the end of this process I received error messages relating to 'missing' files including 'nic1394.sys', 'ntoskrnl.exe', 'ntkrnlpa.exe' and 'win32k.sys?'. I did not choose to restart when asked at the end of the installation but continued doing what ever I was doing and there was no apparent problem. When I did close down and then re-start I found myself completely locked out of windows with the message "Windows could not start because the following file is missing or corrupt: <Windows root>\system32\ntoskrnl.exe Please reinstall a copy of th above file."
How can I do this when I am unable to gain access to the OS? As XP was pre-loaded I do not have a CD. Any help for a user with limited technical nouse would be hugely appreciated.
How can I do this when I am unable to gain access to the OS? As XP was pre-loaded I do not have a CD. Any help for a user with limited technical nouse would be hugely appreciated.