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xp iexplore error

Discussion in 'Windows XP' started by johnharper, Feb 14, 2007.

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  1. johnharper

    johnharper Thread Starter

    Joined:
    Feb 14, 2007
    Messages:
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    when i exit almost any program i get a 'box' that says: "The instruction at "0x74985c91" referenced memory at "0x00000000". The memory could not be "read".

    This is displayed over my desktop twice each time i exit a program. it seems to have appeared after i upgraded my symantec program.

    Anyone know how to get rid of this stuff.

    Thanks in advance.

    John
     
  2. ozrom1e

    ozrom1e

    Joined:
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    11,849
    Welcome to TSG....

    Which Symantec program did you upgrade?

    Have you rebooted your computer after the upgrade?

    Have you called Symantecs tech support over this the call should be free since you just upgraded. They might not be aware of this problem.
     
  3. johnharper

    johnharper Thread Starter

    Joined:
    Feb 14, 2007
    Messages:
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    i just upgraded my subscription to norton internet security 2007
    i rebooted my computer numerous times and removed the program and re installed it at least 5 times. it came with a norton system works 2007 and i never did get that installed. i gave up and used a 2004 version which i've since removed.
    i tried to contact norton but after waiting for what seemed like forever i gave up.

    i'm 72n and i may not have enough time left to rescue my purchase. I got into computers in a small way in 1980, trash 80, so i'm not a complete novice. i thank you for the 'elder respect'.

    John Harper
     
  4. HunterDerby

    HunterDerby

    Joined:
    May 15, 2007
    Messages:
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    I am having the same issue. I have had the Norton 2007 on the computer for a few months and have just recently started getting the error message when I close out of Internet Explorer. It is driving me insane. I was wondering if the new Internet Explorer 2007 upgrade had anything to do with it. HELP!!
     
  5. ozrom1e

    ozrom1e

    Joined:
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    Messages:
    11,849
    Here try this and then try re-installing Norton again, if re-installing it does not work run the removal again and use AVG free and other free programs to protect yourself.

    How to Fully Remove Norton 2004 and newer

    The newest release from Symantec – Please read and select the version for your operating system from the following page::

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039


    Owner had Norton 2004, which had expired. I uninstalled it using Add / Remove programs and Norton's SymRT [ removal tool ].

    Run regedit and navigate to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center

    Make sure firewalldisablenotify and override are set to 0

    Look under Monitoring for any Symantec entries -- if there is anything other than a default 0 value in the right pane delete them.

    Cut here ---------à

    Temporarily shut down Norton:

    1. Start Norton
    2. Select Options>> Norton AntiVirus
    3. Select Miscellaneous from the right pane
    4. Scroll down the right pane and locate "How to protect my product"
    5. Uncheck the box titled: Turn protection on for my Symantec product
    6. Click OK

    Turn Norton back on:

    1. Start Norton
    2. Select Options>> Norton AntiVirus
    3. Select Miscellaneous from the right pane
    4. Scroll down the right pane and locate "How to protect my product"
    5. Check the box titled: Turn protection on for my Symantec product
    6. Click OK
     
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