Xp loads but nothing works

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Thread Starter
Mar 25, 2008
So heres my problem. When windows xp loads nothing works. If I try to open something it imediatly closes. I can run redegit but cant run the svc /scannow cause as soon as i hit enter the screen pops up then closes right away. internet exploer wont work my anti virus won't work. Nothing. And to top it off the bottem start bar looks like the old one from windows 98. Here is my hijack this log. I hope someone can help me I need to get this computer fixed!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:21:35 PM, on 3/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aimtoday.aim.com/today/aimtoday.adp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemOptimizer] rundll32.exe "C:\WINDOWS\system32\ppnyyunj.dll",forkonce
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes7\iTunesHelper.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ec0dc893] rundll32.exe "C:\WINDOWS\system32\tstpipfo.dll",b
O4 - HKLM\..\Run: [BMef3efb0f] Rundll32.exe "C:\WINDOWS\system32\cvkmrqbn.dll",s
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Aida] "C:\PROGRA~1\COMMON~1\RACLE~1\ntvdm.exe" -vt yazb
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WinTouch] C:\Documents and Settings\Ashley\Application Data\WinTouch\WinTouch.exe
O4 - HKCU\..\Run: [WinPop] C:\Program Files\WinPop\winpop.exe
O4 - HKCU\..\Run: [urfq] C:\PROGRA~1\COMMON~1\urfq\urfqm.exe
O4 - HKCU\..\Run: [SfKg6w] C:\Documents and Settings\Ashley\Application Data\Microsoft\Windows\lajomxbo.exe
O4 - HKCU\..\Run: [Rrxo] "C:\Program Files\??curity\j?vaw.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Kqknms] C:\WINDOWS\s?mbols\l?gonui.exe
O4 - HKCU\..\Run: [ISMModule2] "C:\Program Files\ISM\ISMModule2.exe"
O4 - HKCU\..\Run: [Cqc] "C:\Documents and Settings\Ashley\Application Data\?ymantec\w?wexec.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [Aida] "C:\PROGRA~1\COMMON~1\RACLE~1\ntvdm.exe" -vt yazb (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [WinTouch] C:\Documents and Settings\Ashley\Application Data\WinTouch\WinTouch.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [WinPop] C:\Program Files\WinPop\winpop.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [urfq] C:\PROGRA~1\COMMON~1\urfq\urfqm.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [SfKg6w] C:\Documents and Settings\Ashley\Application Data\Microsoft\Windows\lajomxbo.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [Rrxo] "C:\Program Files\??curity\j?vaw.exe" (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [Kqknms] C:\WINDOWS\s?mbols\l?gonui.exe (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [ISMModule2] "C:\Program Files\ISM\ISMModule2.exe" (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [Cqc] "C:\Documents and Settings\Ashley\Application Data\?ymantec\w?wexec.exe" (User '?')
O4 - HKUS\S-1-5-21-792619834-3466673690-2476985172-1007\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp (User '?')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1126017201312
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_activex/en-US/TSEasyInstallX.CAB
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O24 - Desktop Component 0: (no name) - http://www.fordvehicles.com/assets/images/autoshow/head_shelbygr1.jpg
O24 - Desktop Component 1: (no name) - http://i.timeinc.net/ew/dynamic/imgs/040423/135155__oc_l.jpg

End of file - 7403 bytes


Thread Starter
Mar 25, 2008
here is my log from the combofix. What now??

ComboFix 08-03-25.1 - Ashley 2008-03-25 18:44:42.1 - NTFSx86
Running from: E:\ComboFix.exe

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\Documents and Settings\Ashley\Application Data\YMANTE~1
C:\Program Files\Common Files\racle~1
C:\Program Files\Common Files\racle~1\?racle\
C:\Program Files\curity~1

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2008-02-25 to 2008-03-25 )))))))))))))))))))))))))))))))

2008-03-25 16:06 . 2008-03-25 16:06 117 --a------ C:\W
2008-03-23 22:25 . 2003-12-09 10:53 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Jasc Software Inc
2008-03-23 21:11 . 2008-03-23 21:11 54,156 --ah----- C:\WINDOWS\QTFont.qfn
2008-03-23 21:11 . 2008-03-23 21:11 1,409 --a------ C:\WINDOWS\QTFont.for
2008-03-23 19:40 . 2008-03-23 20:18 25,773 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\regguard.sys
2008-03-23 19:40 . C:\WINDOWS\(2) C:\ComboFix\winstart.bat
2008-03-23 19:38 . 2008-03-23 19:38 <DIR> d-------- C:\Program Files\Greatis
2008-03-23 14:43 . 2008-02-15 23:39 138,384 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\tmcomm.sys
2008-03-23 14:43 . 2008-02-15 23:39 52,496 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\tmactmon.sys
2008-03-23 14:43 . 2008-02-15 23:39 52,240 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\tmevtmgr.sys
2008-03-23 14:35 . 2008-03-23 14:36 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Trend Micro
2008-03-23 14:34 . 2008-03-25 16:06 <DIR> d-------- C:\Program Files\Trend Micro
2008-02-27 14:24 . 2008-02-27 14:26 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-02-27 12:14 . 2008-02-27 12:14 1,832 --a------ C:\WINDOWS\SYSTEM32\MRT.INI
2008-02-27 06:24 . 2007-07-09 08:09 584,192 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\rpcrt4.dll
2008-02-27 04:11 . 2008-02-27 04:11 294 ---hs---- C:\WINDOWS\SYSTEM32\ofpiptst.ini
2008-02-27 03:38 . 2008-02-27 21:07 <DIR> d-------- C:\VundoFix Backups
2008-02-25 16:14 . 2008-02-26 18:10 716 --ahs---- C:\WINDOWS\SYSTEM32\jnuyynpp.ini
2008-02-25 15:08 . 2008-02-25 15:08 536 --ahs---- C:\WINDOWS\SYSTEM32\xrmtlvok.ini
2008-02-25 14:13 . 2008-02-25 14:42 476 --ahs---- C:\WINDOWS\SYSTEM32\ssjkcraf.ini

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2008-03-23 19:59 --------- d-----w C:\Documents and Settings\All Users\Application Data\Dell
2008-03-23 19:21 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-03-23 19:14 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-02-28 00:33 --------- d-----w C:\Program Files\Java
2008-02-27 20:15 --------- d-----w C:\Program Files\Common Files\urfq
2008-02-16 04:39 65,936 ----a-w C:\WINDOWS\system32\drivers\tmtdi.sys
2008-02-16 04:39 35,856 ----a-w C:\WINDOWS\system32\drivers\tmpreflt.sys
2008-02-16 04:39 333,328 ----a-w C:\WINDOWS\system32\drivers\TM_CFW.sys
2008-02-16 04:39 202,768 ----a-w C:\WINDOWS\system32\drivers\tmxpflt.sys
2008-02-16 04:39 1,126,072 ----a-w C:\WINDOWS\system32\drivers\vsapint.sys
2007-07-17 03:42 32,177 --sh--w C:\Program Files\Common Files\Yazzle1122OinUninstaller.exe
2007-07-15 02:50 40,183 --sh--w C:\Program Files\Common Files\Yazzle1552OinUninstaller.exe

------- Sigcheck -------

Cryptography Services Error !!
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09 460784]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 00:56 15360]
"urfq"="C:\PROGRA~1\COMMON~1\urfq\urfqm.exe" [ ]
"Rrxo"="C:\Program Files\??curity\j?vaw.exe" [ ]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 11:24 1694208]
"Kqknms"="C:\WINDOWS\s?mbols\l?gonui.exe" [ ]
"Cqc"="C:\Documents and Settings\Ashley\Application Data\?ymantec\w?wexec.exe" [ ]
"Aim6"="C:\Program Files\AIM6\aim6.exe" [2007-04-27 16:17 50736]

"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-17 11:42 58728]
"UfSeAgnt.exe"="C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" [2008-02-16 00:56 1398024]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2003-12-09 10:44 151597]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe" [ ]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-10-25 18:58 282624]
"MMTray"="C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" [2003-10-06 11:05 118784]
"mmtask"="c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe" [2003-10-06 11:05 53248]
"iTunesHelper"="C:\Program Files\iTunes7\iTunesHelper.exe" [2006-10-30 09:36 256576]
"IgfxTray"="C:\WINDOWS\System32\igfxtray.exe" [2003-04-07 01:19 155648]
"HotKeysCmds"="C:\WINDOWS\System32\hkcmd.exe" [2003-04-07 01:07 114688]
"ec0dc893"="C:\WINDOWS\system32\tstpipfo.dll" [ ]
"BMef3efb0f"="C:\WINDOWS\system32\cvkmrqbn.dll" [ ]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 04:59 122880 C:\WINDOWS\BCMSMMSG.exe]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendFirewall]

"EnableFirewall"= 0 (0x0)

"C:\\Program Files\\iTunes7\\iTunes.exe"=
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=

\Shell\AutoRun\command - D:\setup.exe

Contents of the 'Scheduled Tasks' folder
"2008-02-25 23:48:01 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-25 18:52:46
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

------------------------ Other Running Processes ------------------------
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
Completion time: 2008-03-25 18:55:00 - machine was rebooted
ComboFix-quarantined-files.txt 2008-03-25 23:54:53
2008-02-28 01:13:55 --- E O F ---


Retired Moderator
Mar 3, 2004
Download and install AVG Anti-Spyware v7.5
  • After download, double click on the file to launch the install process.
  • Choose a language, click "OK" and then click "Next".
  • Read the "License Agreement" and click "I Agree".
  • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
  • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
  • The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. As AVG Anti-Spyware may interfere with some of our other fixes, we are temporarily disabling its active protection features until your system is clean, then you can re-enable them.
  • Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
  • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update".
    Wait until you see the "Update successful" message. If you are having problems with the updater, manually download and update with the AVG Anti-Spyware Full database installer.
  • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
Reboot your computer in SAFE MODE using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them inaccessible for doing a scan. If this happens press Alt + Spacebar. A menu will come open, make sure you select maximize then run the scan. If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

Scan with AVG Anti-Spyware as follows:
  • Click on the "Scanner" button and choose the "Settings" tab.
  • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
  • Under "How to Scan? ", "Possibly unwanted software", and What to Scan?" leave all the default settings.
  • Under "Reports" select "Do not automatically generate reports".
  • Click the "Scan" tab to return to scanning options.
  • Click "Complete System Scan" to start.
  • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
  • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
IMPORTANT! Do not save the report before you have clicked the :Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
  • Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
  • Exit AVG Anti-Spyware when done, reboot normally and post the log report in your next response.
Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can continue to use as an on-demand scanner or you may purchase a license to use the full version. We are installing AVG Anti-Spyware with its real-time protection disabled. Once your system is clean you may re-enable it so you can continue using this feature for the remainder of the trial period.

Please go HERE to run Panda's ActiveScan
  • You need to use IE to run this scan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on My Computer to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
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