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xp media 2005 cant get past win login screen

Discussion in 'Windows XP' started by mmwilkes, May 5, 2010.

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  1. mmwilkes

    mmwilkes Thread Starter

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    Hi- I know there must be a way to reinstall win without losing data contrary to my Dell support chat "gurus" - and i use that term lightly! even with safe mode -i cannot get past the win login screen - cant even get box for password - this is a dell E510 i do have reinstall dvd but dont want to do anything that will risk losing data - I read the sticky note "guide" but before i follow those steps I wanted to check one more time if there is anything i can do - i recently installed or tried to install trend micro internet security and had issues - my other issues are little people/junior hackers in my home LOL - help me please!!!

    MICHELLE
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi try Tapping F 8 as your system is starting up..
    And choose Last known good configuration.

    Or..if that does not work.
    Tap f 8 while your system is starting up.
    Choose safe mode with command prompt.
    Log on as admin.
    At command prompt type
    %systemroot%\system32\restore\rstrui.exe

    This will launch System Restore.
    Choose a date prior to the problem.
     
  3. mmwilkes

    mmwilkes Thread Starter

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    Thank you!! I have tried option one to no avail and will try option two!
    michelle
     
  4. mmwilkes

    mmwilkes Thread Starter

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    I tried F8 safe mode with command prompt -and still get hung up at the windows login screen - any other ideas????
     
  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi you have the Reinstall Dvd but not a full Xp install Dvd?
    And that in Safe Mode - Normal Mode, it will reach the login screen?

    What issues did you have installing trend micro internet security?
     
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