XP Office constantly "preparing to install"

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

annegj

Thread Starter
Joined
Sep 14, 2004
Messages
1
My computer was purchased a couple of years ago second-hand with Office XP installed, and without the system CDs. A couple of months ago something happened while I was on the Internet that caused the computer to want to install Office EVERY TIME I TRY TO OPEN AN OFFICE FILE. When I click "open office document" from the Start menu, I get a dialog box that says "Preparing to install." If I click "cancel" quickly enough, it launches the application just fine. If I don't click "cancel," I get another dialog box that says "Please wait while Windows configures Microsoft XP Professional." Again, if I click "cancel" quickly enough, the application launches. If I don't click "cancel," I get a third dialog box that says "The feature use are trying to use is on a CD Rom that is not available. Insert 'Microsoft Office XP Professional' disk and click OK." Again, if I click cancel, it's okay. A final dialog box suggests troubleshooting by going to C:\Program Files\Microsoft Office\Office 10\1033\SETUP.HLP - once again, this suggests using the CD-ROM! I've been going through this elaborate dance for months and I'm beginning to get tired of it! Any suggestions welcome!
 
Joined
Jul 29, 2001
Messages
21,334
It is possible that some files for Office XP have been damaged or corrupted for whatever reason and that is why you are getting the prompt to reinstall. If you don't have the installation CD you may just be out of luck. Can you open any of the Office apps without opening a file? If you can, you may want to try to run the repair facility in the Help pulldown. It will probably ask for the installation CD so you still may be out of luck
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top