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xp pro log off black screen and freeze

Discussion in 'Windows XP' started by dleblanc, Apr 16, 2013.

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  1. dleblanc

    dleblanc Thread Starter

    Joined:
    Sep 9, 2010
    Messages:
    20
    I run windows xp. I have 4 accounts set up: two admin and one each for my wife and grandson. These are not admin accounts. when my wife logs off, the computer often will switch to a black screen and it freezes. F drive is my main drive. Need help. Thanks

    Looking for help.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
    Processor Count: 2
    RAM: 3326 Mb
    Graphics Card: AMD Radeon HD 6670, -2048 Mb
    Hard Drives: C: Total - 305234 MB, Free - 147823 MB; F: Total - 953859 MB, Free - 805067 MB; G: Total - 476929 MB, Free - 83979 MB;
    Motherboard: ASUSTeK Computer INC., P5N-D
    Antivirus: Symantec AntiVirus Corporate Edition, Updated: Yes, On-Demand Scanner: Enabled
     
  2. pctechguru

    pctechguru

    Joined:
    May 5, 2012
    Messages:
    53
    If it is only her account and you are sure the computer is virus free, the easiest thing to do would probably be to create a new user account.
     
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