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Xp pro - modem removed - unavailable device com1

Discussion in 'Networking' started by Blue_J, Aug 4, 2012.

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  1. Blue_J

    Blue_J Thread Starter

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    Hi there, having a similar problem to some of your other guests...

    Have a MaxData Desktop running WinXP. Trying to connect to internet with a Dial Up Modem (56k).

    Have set up a New Connection in device manager. Modem drivers have installed correctly and are listed under New Programs and Modem is active and ready.

    In Taskbar and in Control Panel there is a Red Cross next to the modem icon and new connection respectively.

    When I click on Properties for the new connection under the General Tab it says "MODEM REMOVED - UNAVAILABLE DEVICE" and refers to COM1.

    Is there some way to get WinXP to recognise the "USB external modem" rather than looking at Com1, if this is the problem.

    Thank you for your help!
     
  2. etaf

    etaf Wayne Moderator

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    can you post a a screen shot of device manager with the modem section clicked as shown here
    http://modemsite.com/56k/xpdevmgr.asp

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. Blue_J

    Blue_J Thread Starter

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    Here are the screenshots.
     

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  4. etaf

    etaf Wayne Moderator

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    that is not a modem showing - there is a network adapter
    the intel pro/1000

    Whats the make and exact make of the USB modem you have
     
  5. Blue_J

    Blue_J Thread Starter

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    I don't know about Network Adapters.

    The external modem I have is the "Silver Bullet" USB modem as it says on the packaging of the modem. Here is the site where I downloaded the drivers.

    http://www.swann.com/s/techcenter/p/olddrivers


    I could also copy the files from my WinXP Home desktop which it works with perfectly as a suggestion if it would help at all?
     
  6. etaf

    etaf Wayne Moderator

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    yes please
     
  7. Blue_J

    Blue_J Thread Starter

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    OK, copied the files from WinXP Home to WinXP Pro. In short... nothing has changed!

    Noticed a couple of things though as I was doing it that may help sort out the problem.

    With Win XP Home:

    1) Modem is installed under Programs with option to uninstall.
    2) Modem is showing in Device Manager - SmartUSB56 Voice Modem
    3) Device Manager - Modem - General Tab - Location is 0 (USB Device)
    4) Device Manager - Modem - Modem Tab - Port is Com4
    5) Device Manager - Modem - Diagnostics Tab - Hardware ID is USB\Vid_0483&Pid_7554&Rev_0200
    6) Device Manager - Modem - Details Tab - Device Instance Id USB\VID_0483&PID_7554\4&1094FECI&0&1
    7) Device Manager - Other Devices - shows Ethernet Connection



    Here are the file names of the SmartLink Driver which I copied to C:\WINDOWS in Win XP Pro (from XP Home) :

    C:\WINDOWS\slrundll.exe
    C:\WINDOWS\system32\drives\Modem.sys
    C:\WINDOWS\system32\DRIVERS\mtlmnt5.sys
    C:\WINDOWS\system32\DRIVERS\mtlstrm.sys
    C:\WINDOWS\system32\DRIVERS\ntmtlfax.sys
    C:\WINDOWS\system32\DRIVERS\RecAgent.sys
    C:\WINDOWS\system32\DRIVERS\slnt7554.sys
    C:\WINDOWS\system32\DRIVERS\slnthal.sys
    C:\WINDOWS\system32\DRIVERS\slwdmsup.sys
    C:\WINDOWS\system32\DRIVERS\slcoinst.dll
    C:\WINDOWS\system32\DRIVERS\slextspk.dll
    C:\WINDOWS\system32\DRIVERS\slgen.dll
    C:\WINDOWS\system32\DRIVERS\slserv.exe
     
  8. etaf

    etaf Wayne Moderator

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    but you dont have this device showing on the other PC
    with the usb modem plugged in
    if on device manager you goto - View - show hidden devices
    anything showing with yellow ? or !
     
  9. Blue_J

    Blue_J Thread Starter

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    Here are the screenshots showing USB Device
     

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  10. etaf

    etaf Wayne Moderator

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    That other device in yellow ?
    with the codes vid_0483&pid_7554
    is the modem and needs to have the driver installed

    did you get a CD with the device - it will have the drivers on

    there maybe a setup file - which will start when you put the CD in and you will have the option to install the driver
    OR
    probably the CD will have a number of folders - one called drivers OR windows systems folder and then under the XP folder - drivers

    then you need to

    then the steps are

    >Start Globe
    >Devices and Printers
    >File > select - Device Manager
    open up network adapters
    right-click on the adapter
    Then click on Update Driver
    Select on "seach driver on computer"
    Then insert the path of your INF file (the folder you extracted the zip/rar file into)
    Click OK and Windows will install the driver for you.

    Full instructions are here
    Link to instructions for windows XP
    http://pcsupport.about.com/od/fixtheproblem/ht/updatedriverxp.htm
     
  11. Blue_J

    Blue_J Thread Starter

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    YaY!!!!!!! It worked perfectly! Thanks so much Etaf. Solved! I updated the Adapter with the external modem files and Walah!! I can now use Dial Up. Thanks so much.

    Just before I close this thread... can I ask you if you would suggest I try the same solution for exactly the same problem and error message on my HP Pavilion 510a running XP Pro which has a Network Adapter = Realtek RTL8139/810x Family Fast Ethernet NIC. Here is the Device Manager Screenshot:
    Thanks again :)
     

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  12. etaf

    etaf Wayne Moderator

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    yes, theres quite a few things missing on that PC
    and the controller is missing - which is often the chipset drivers

    they do not appear to have all the drivers on the HP support website

    Is the device able to conntect to the internet , if so - try right clicking on each of the device with the ? and update and search the internet for the drivers

    otherwise we need to see the codes for each device




    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the device with a yellow!

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030
     
  13. Blue_J

    Blue_J Thread Starter

    Joined:
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    I can't connect to the internet so have included the screenshots showing the hardware Id's of the three yellow ??? items from Device Manager which includes the full code of each device.

    Have looked up the Vendor and Device Id's and the results are below... although I don't know what to do next.

    PCI Simple Communications Controller
    Vendor ID = 14F1
    Vendor Search Results
    Returning 1 match for: "14F1"


    0x14F1
    Vendor Name
    Conexant (Formerly Rockwell)

    Web Site: http://www.conexant.com/
    Notes: Generic only, drivers availiable
     
    Device ID = 2013
    Device Search Results
    Returning 5 matches for: "2013"


    Device ID
    Chip Description
    Vendor ID
    Vendor Name

    0x2013
    Conexant RS-56 PCI Modem​
    0x10F1
    Tyan Computer

    0x2013
    in-Build CX11235 modem
    0x14F1
    Conexant (Formerly Rockwell)

    0x2710
    PCI modem card Conexant
    0x14F1
    Conexant (Formerly Rockwell)

    0x2013
    U.S. Robotics 56K Voice Host Int
    0x16EC
    U.S. Robotics

    0x2013
    Framegrabber
    0x18C9
    ARVOO Engineering BV

     
    Multimedia Audio Controller
    Vendor ID = 8086
    Vendor Search Results
    Returning 1 match for: "8086"


    0x8086

    Intel Corporation

     
    Device ID = 2415 
    Device Search Results
    Returning 3 matches for: "2415"

    Device Id
    Chip Description
    Vendor Id
    Vendor Name

    0x10024152​
    ATI RADEON 9600 Series
    0x1002
    ATI Technologies Inc. / Advanced Micro Devices, Inc.

    0x3685
    Wireless Access Adapter Model 022415
    0x16EC
    U.S. Robotics

    0x2415
    Aureal (AD1881 SOUNDMAX) Placa Mãe Asaki P3-141
    0x8086
    Intel Corporation

     
     
    Unknown Device - see screenshot as does not have vendor or device id.

     

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  14. etaf

    etaf Wayne Moderator

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    The maxdata PC - do you have any other information on the PC at all

    i have found this FTP information
    http://translate.google.co.uk/trans...a=X&ei=HqUzUPTMHYf80QWfhoHwBQ&ved=0CEoQ7gEwAA

    But need to know the mother board
    one of these programs will provide that information

    http://www.belarc.com

    SIW - System Information for Windows
    http://www.gtopala.com/

    http://www.piriform.com/speccy

    ---------------------------------------------------------

    they provide a generic modem driver here
    http://www.conexant.com/support/md_driverdownload.jsp

    ------------------------------------
    --------------------
     
  15. dlsayremn

    dlsayremn

    Joined:
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    From my searches,

    ACPI\PNP0700 is a Floppy (3.5")Disk Drive
     
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