1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

XP Professional Not Functioning - No Windows or Internet

Discussion in 'Windows XP' started by Caveman01, Jul 4, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Caveman01

    Caveman01 Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    18
    A friend of my sister has XP Professional and she can't do anything on the computer at all. She can't get to Windows or on the internet. She can't even get into safetly mode. My sister said it looks like the computer will work after rebooting but then the same screen comes up saying the same thing. That is the photo included. She took a pic of the screen so I could see what it says. I do not know what the problem is so I am placing the question on here.
     

    Attached Files:

  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,492
    Have they tried Last Know Good Configuration? Do they have the Windows XP CD? If they can't access Windows at all Try a Repair Install Of XP. "The XP CD is required for this" No data will be lost in this process. But try the Last Know Good Configuration fist.
     
  3. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,018
    Does she have any of the following?

    - Recovery CD/DVD

    - Windows XP CD/DVD

    - Recovery Partition

    Given the monitor and operating system, I'm guessing the hardware we're working with here is relatively old.

    That means that if she will probably have one of the first two items I listed, if any.

    If she's not able to find them, she can try contacting the manufacturer to see if they can ship a Recovery Disk to your home. Though again, due to the age, the CD/DVD may no longer be in production.
     
  4. Caveman01

    Caveman01 Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    18
    I found out that she can't even get to Start or do anything on the computer. That same screen just keeps coming back if she shuts off the computer to reboot. So, she can't click on anything to use something like Last Know Good Configuration. Does this mean the hard drive is done or is this another problem like the drivers ? Obviously, someone who knows about computers will have to do something for her. I can't.
     
  5. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,492
    In my post #2 I said to use Last Know Good Configuration. "There is no mouse action" You need to use the up and down arrows on the keyboard to move to Last Know Good Configuration and hit enter.

    Again, Do She Have The XP CD?
     
  6. Caveman01

    Caveman01 Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    18
    She may not have the CD. I am asking someone else I know if they have it. I don't know is Last Know Good Configuration will function since she went to safe mode and it did not work. Other functions did not connect either. I will find out on the weekend if anything changes. A guy I know who works on computers is going to her house Saturday. I have not seen her computer but I'm guessing that a reinstallation will be needed.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1059728