XP restart loop

[Teener]

Hi I am totally confused so hope someone can help

My teenage niece got a refurbished IBM Thinkpad it worked well for several weeks until one day she got a pop up offering free security and she clicked on it, they then could'nt access anything at all on the computer so it was sent on to a friend who had a look at it and ran the installation cd and put it back to the begining. It then worked in his house fine, it also works in my house fine but when I took it back to my niece it will not even let us get to the login screen, we get the bsod that flashes so quickly we can't see what it says and it just goes into a continous loop of restarting and flashing the blue screen.

I'm so confused that I can access everything from my house and get on and use the internet fine and everthing but when I get to her house nothing. The day I took it back to her and it would'nt work, I returned it to my house out of curiosity and it came on no problem, went back to her house and nothing, returned to my house again, all was fine, back to her house and again nothing! needless to say I have it back in my house but I'm at a loss as to what I can do for her.

Before I returned it back to her I installed and updated all the same security I have on my computer and there was a windows update that needed to be done so I done that aswell(16-4-10)

I'm not sure what computer specs you need to know to help me so if you just let me know and I'll provide those details Thankyou in advance for any help.

IBM thinkpad
XP home
zone alarm free
Avg free
Spybot s&d
spyware blaster
adaware (now deleted as comp seemed really slow so 1 program at least had to go)

 

[NozzaC]

Whilst at your nieces house press F8 at the start of the boot process to get the boot options. Select the option to prevent automatic restart. That will let you see the BSOD error message and so allow you to troubleshoot it.

Or if you can't be bothered to go there again you can use BlueScreenView to view the blue screens that have happened which again will allow you to troubleshoot it.

 

[Teener]

Thankyou NozzaC they are not home at the moment so I have downloaded BlueScreenView Thanks : ) but I don't really know what to make of anything thats come up on it. Can you help with that please?

 

[Teener]

Here are the results from the day I took it back to her............

==================================================
Dump File : Mini041710-05.dmp
Crash Time : 17/04/2010 19:17:40
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf7fd0002
Caused By Driver : w70n51.sys
Caused By Address : w70n51.sys+a002
File Description : Intel® PRO/Wireless LAN Driver
Product Name : Intel® PRO/Wireless LAN Adapter
Company : Intel® Corporation
File Version : 1.2.0.56
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini041710-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini041710-04.dmp
Crash Time : 17/04/2010 19:16:40
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000007
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf7fd0002
Caused By Driver : w70n51.sys
Caused By Address : w70n51.sys+a002
File Description : Intel® PRO/Wireless LAN Driver
Product Name : Intel® PRO/Wireless LAN Adapter
Company : Intel® Corporation
File Version : 1.2.0.56
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini041710-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini041710-03.dmp
Crash Time : 17/04/2010 18:22:24
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0xf89dd110
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x804d9b68
Caused By Driver : w70n51.sys
Caused By Address : w70n51.sys+2a3be
File Description : Intel® PRO/Wireless LAN Driver
Product Name : Intel® PRO/Wireless LAN Adapter
Company : Intel® Corporation
File Version : 1.2.0.56
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini041710-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini041710-02.dmp
Crash Time : 17/04/2010 11:39:39
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf7fe3d07
Caused By Driver : w70n51.sys
Caused By Address : w70n51.sys+1dd07
File Description : Intel® PRO/Wireless LAN Driver
Product Name : Intel® PRO/Wireless LAN Adapter
Company : Intel® Corporation
File Version : 1.2.0.56
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini041710-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================
==================================================
Dump File : Mini041710-01.dmp
Crash Time : 17/04/2010 11:18:34
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf7fe3d07
Caused By Driver : w70n51.sys
Caused By Address : w70n51.sys+1dd07
File Description : Intel® PRO/Wireless LAN Driver
Product Name : Intel® PRO/Wireless LAN Adapter
Company : Intel® Corporation
File Version : 1.2.0.56
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini041710-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

 

[Teener]

anybody? Pleeease

 

[NozzaC]

Well it looks like you have a problem with your Intel® PRO/Wireless LAN Driver.

This would fit since that is the only interface on the computer that would react to a change in location.

First thing to try is to roll back the driver in case a recent update changed it. Go to Device Manager, find the device, right-click, properties select the driver tab and use the roll back driver button.

If this doesn't work then try uninstalling and resinstalling it allowing Windows to find the driver itself - this will replace the driver with a new copy of the current version or a newer one. Then if that doesn't work, try getting the latest driver from Intel direct.

If you cannot do any of this due to boot problems then boot into safe mode (without networking) and do it there. Safe mode doesn't load many drivers or services and so should side-step the problem. It is a good way of narrowing down the cause. For instance you could disable the device in safe mode and see if it boots normally, if it does then you have confirmed your diagnosis.

One other thing to check if you're not getting anywhere with the above is the memory - you can use Memtes or, if the computer has 2 sticks of memory, take one out and try each stick on its own - it's unlikely that both sticks have gone bad.

 

[Teener]

When I click on Roll back drivers it says - No drivers have been backed up for this device.

I'll try an uninstall as you suggested and take it back to her tonight and see if its made any difference. Wierd thing is is I'm doing all these messages from her computer shows how fine it works for me lol.

 

[Teener]

As the rollback option could'nt be done I just went ahead and went to intels website and reinstalled the wireless lan drivers, took it back to my niece today and I'm glad to say its working a treat, its been off and on all day and no problems up to now Thankyou very much for your help NozzaC, I appreciate your time