XP shuts down after several minutes

jude3 · Apr 15, 2004

My mom has XP and I fdisked and then reinstalled.
I entered security code and microsoft said: ok.
after about five or ten minutes an error message comes up and the system shuts down.
please help. thanks

Pancake · Apr 15, 2004

Whats the error msg

jude3 · Apr 15, 2004

Sorry I should have wriiten it down; she is over an hour from me. Some initials like: rfc error and must shut down. please save your data.....something like that

Nothingface · Apr 15, 2004

i think you're talking about the rpc procedure call. if that's it, you got a virus or trojan.

LauraMJ · Apr 15, 2004

If you logged onto the internet, even for a minute, after you reformatted, and hadn't completely downloaded all the critical updates and virus definitions, then it most likely is a bug. When I got my XP, I went straight to the critical updates and virus definitions, nowhere else, didn't even have my email program set up yet, and had a blasterworm before I could finish downloading the updates.

If you have a firewall, turn it on. If it is a worm, it slows the shutdown enough for you to download the blasterworm fixtool from Symantic. I'd suggest finding the fixtool on another computer and downloading it and emailing it to the (possibly) infected computer, or at least taking the troubled computer directly to the fixtool and downloading it to see if this is the problem. With the firewall active, you should have enough time to download virus updates and critical updates.

jude3 · Apr 15, 2004

Nothingface said:

i think you're talking about the rpc procedure call. if that's it, you got a virus or trojan.
Click to expand...

Thank you so very much; You must be right. I will try this thanks again.
I am just surprised how it picked up the bug so fast.

jude3 · Apr 15, 2004

LauraMJ said:

If you logged onto the internet, even for a minute, after you reformatted, and hadn't completely downloaded all the critical updates and virus definitions, then it most likely is a bug. When I got my XP, I went straight to the critical updates and virus definitions, nowhere else, didn't even have my email program set up yet, and had a blasterworm before I could finish downloading the updates.

If you have a firewall, turn it on. If it is a worm, it slows the shutdown enough for you to download the blasterworm fixtool from Symantic. I'd suggest finding the fixtool on another computer and downloading it and emailing it to the (possibly) infected computer, or at least taking the troubled computer directly to the fixtool and downloading it to see if this is the problem. With the firewall active, you should have enough time to download virus updates and critical updates.
Click to expand...

I will do this and I thank you again.
jude3

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XP shuts down after several minutes

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XP shuts down after several minutes

jude3 Thread Starter

Pancake

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Nothingface

LauraMJ Administrator

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Welcome to Tech Support Guy!

XP shuts down before I can do anything

Tracking down crashes in XP...?

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