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XP SP2 Access is denied error

Discussion in 'Windows XP' started by jimmiejim, Jan 12, 2007.

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  1. jimmiejim

    jimmiejim Thread Starter

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    :confused:

    I've looked for an answer to this challenge but so far the best I can do is joono's posting of 13 July 2006 http://forums.techguy.org/windows-nt-2000-xp/482888-installing-xp-service-pack2.html?highlight=joono that ended in the conclusion that the offending copy of XP was pirated. I know for a fact that my copy is legal, I got the discs it direct from microsoft, so that should not be an issue.

    I did the SP2 install thing and after about 20 minutes I got an 'Access is denied' error after which the removal wizard unravelled everything and I was back to square one. After a bit of research I came across http://support.microsoft.com/kb/873148, which looked promising, and followed the very clear instructions as far as step 2.e. but I cannot find an error that looks like the one illustrated. The latest Error 5: Access is denied strings appear in the setupapi.log file in the lines:

    <quote>

    #E033 Error 5: Access is denied.

    #E065 Parsing DelReg section [Product.Del.Reg] in "c:\windows\softwaredistribution\download\16b2c96a0c41f4dfdb4d3cc228a4f819\update\update.inf" failed. Error 5: Access is denied.

    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install] in "c:\windows\softwaredistribution\download\16b2c96a0c41f4dfdb4d3cc228a4f819\update\update.inf" failed. Error 5: Access is denied.

    #-007 Deleting registry key HKLM\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp

    #E033 Error 5: Access is denied.

    #E065 Parsing DelReg section [Product.Del.Reg] in "c:\windows\softwaredistribution\download\16b2c96a0c41f4dfdb4d3cc228a4f819\update\update.inf" failed. Error 5: Access is denied.

    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install] in "c:\windows\softwaredistribution\download\16b2c96a0c41f4dfdb4d3cc228a4f819\update\update.inf" failed. Error 5: Access is denied.

    [2007/01/12 11:04:27 204.1]

    <unquote>

    These above lines are contiguous in the log file.

    I've tried hunting for help on the lines above, e.g. parsing install section (whatever that means), but without any success.

    Can anybody help?

    Jim
     
  2. daz1

    daz1 Banned

    Joined:
    Nov 4, 2006
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    2,664
    go to microsoft site help and suppot they offer free help for this as their product usually email you in a day or ring you,when you fill in form for your problem it will recognise that the product is bought and not oem so will allow you to proceeed
     
  3. jimmiejim

    jimmiejim Thread Starter

    Joined:
    Jan 12, 2007
    Messages:
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    The problem was in the registry access permission to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\System\apphelp and is now sorted.
     
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