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Solved XP users and Avast - NOT a good idea

Discussion in 'Windows XP' started by SilverSurf, Jan 28, 2018.

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  1. SilverSurf

    SilverSurf Thread Starter

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    Hello All

    A word of warning about Avast Internet Security. Two days ago I purchased the program for a year for three pc's as it clearly states on their website it is suitable for XP SP3. The first run of the program froze, and locked my pc. It also crashed some of my other software. I phoned their support, they took remote control of my pc and experienced the same problem. After 47 minuets on the phone, and after the person I was talking to contacted his manager they informed me the program was not compatible with XP SP3. There are no means of contacting Avast direct from their website, you get directed to GuruAid Customer Service [[email protected]]. I believe the Avast website to be misleading in claiming the program works for XP SP3 which it doesn't, I also believe they should refund my money. The question is how do I obtain a refund if I cannot contact Avast direct?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  3. SilverSurf

    SilverSurf Thread Starter

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    I have 4GB of RAM amd 450GB of hard disk space. I have requested a refund. I made this post to warn other members.
     
  4. flavallee

    flavallee Trusted Advisor

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    Silversurf:

    I was using Avast Free Antivirus in my Windows XP Professional SP3 32-bit computer, but I had to uninstall it because it started causing problems.
    I use that computer only for testing purposes and don't do or store anything sensitive in it, so I'm not concerned about not having an antivirus app in it.

    Windows XP SP3 stopped being supported in April 2014 and has become very outdated, so more and more apps, browsers, etc. have dropped support for it.
    You really need to switch over to Windows 7 SP1 or Windows 10.

    ---------------------------------------------------------------
     
  5. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    there is a free version of Avast that "allegedly" works on XP https://www.avast.com/windows-xp-antivirus

    the Normal paid for versions don't appear to work on XP any longer
    Back in 2014 when XP support stopped. Avast stated that they would maintain XP compatibility for 3 years. That time has now passed.
     
  6. lynx1021

    lynx1021

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    I have Avast free on my Dell SC430 XP SP3 hard drive with no problems. I am in the process of moving everything to a Win 7 hard drive on it.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Let us know if you get your refund please.
     
  8. SilverSurf

    SilverSurf Thread Starter

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    I will keep you posted. Thanks.
     
  9. cornemuse

    cornemuse

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  10. flavallee

    flavallee Trusted Advisor

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    While doing a monthly updating of my test computer, 3 more of its installed apps would not allow their most versions to be installed because they no longer support Windows XP.
    This is a growing trend and adds a few more nails to its coffin.

    ---------------------------------------------------------------
     
  11. SilverSurf

    SilverSurf Thread Starter

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    Hello flavallee

    Your missing the point of my original post. I am fully aware that XP is not being supported by many software companies. The purpose of my post was to alert other users not to purchase Avast Internet Security for XP as on their website they state the program is suitable for XP SP3. I purchased the program for three computers only to discover that not only did the program crash, it also crashed my PC. If on their website it did not state the program was suitable for XP SP3 then I would obviously not purchased the program. I am still waiting for my money to be refunded.

    Regards Silversurf
     
  12. lynx1021

    lynx1021

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    Sorry you had to go through the crashes with the paid version AVAST, I guess the free version is still compatible at least for now with XP, you deserve to get your money back. My 82 year old friend got tricked in to paying for a "PC tune-up"Program from AVG, (he has the free AVG on Windows 7), I was able to get his money back after a few emails.
     
  13. SilverSurf

    SilverSurf Thread Starter

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    Hello All - I have now received a refund from Avast.

    Regards Silversurf
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Great news! Thanks for reporting back. :)
     
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