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XP Windows File Protection question

Discussion in 'Windows XP' started by TKL, Oct 17, 2003.

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  1. TKL

    TKL Thread Starter

    Joined:
    Sep 26, 2003
    Messages:
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    Hi,
    I'm trying to trouble shoot for my friend. He uses Win XP home editon and recently updated using auto update feature in XP home. He never got the manuel for XP home and may have gotten the same OEM addition installed on his machine and possibly on other machines as well since he bough it from the corner store computer shop.

    ** Recently he's been getting this error message: **
    Windows File Protection
    File that are required for windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your windows XP professional CD, retry more info cancel.

    He does not have XP Pro, only XP home. Tried going back some days on restore but error message still comes up. Thinking about reinstalling XP but don't want to do that. Also thinking about borrowing somebody's XP PRO disc to see if that solves the problem. Any insight or possible solving it wud be great. Thanks.
     
  2. Wishing Bubble

    Wishing Bubble

    Joined:
    Feb 8, 2001
    Messages:
    168
    Hi TKL

    Firstly, has your friend got a Windows XP Home disk? If not then it would be prudent for him to obtain his own legitimate copy of Windows XP, either Home or Pro. If you try using another windows xp disk with a different product key code, then you could run into problems because each disk can only be loaded on to one machine, not one disk on to serveral machines....its a M/S security system built in to the programme. (multiple machines require multilple licences.)

    The one thing that suprises me is that you say he's using windows xp home but the error message quotes inserting windows xp professional CD. Are you sure he's got XP Home? and not XP Pro?
    Unfortunately, you definitely need a Windows XP disk to correct the problems you have with the wrong versions of the files. I purchased my legit copy of Windows XP Pro from Ebay at a very reasonable price (£75).

    Hope that some help :)
     
  3. PlatinumDrag

    PlatinumDrag

    Joined:
    Oct 15, 2003
    Messages:
    49
    Sounds like he downloaded the wrong file or patch. Go back to the MS download page and look under download history on the left, find the name of the offending download and remove it most can be removed from the control panal, (replace the correct download if there is one).

    Or go in under recovery and do a quick recovery, you won't loose any of your files you have. Only the full recovery will erasre them, hopefully that will work before doing a complete roll back.

    P.S. Make sure he didn't try to install Pro over home, without removing the other.
     
  4. TKL

    TKL Thread Starter

    Joined:
    Sep 26, 2003
    Messages:
    23
    Thanks for replies so far. His computer is 4 mts old, he thought he had a legit copy of XP from the corner store computer shop. I'm sure he has XP home, but somehow downloaded XP Pro update files. I'm fairly sure he has the wrong patch but it was done via auto update.
     
  5. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    The message re XP Professional is a red herring. MS have goofed, all XP Home give that message when that problem arises.

    Its possible the OEM version of Windows XP is loaded on the HDD, perhaps in a hidden partition. Its not unusual to not get a CD in these circumstances. Its legit, even if inconvenient.

    Fron the Start menu, select Run

    Type sfc /scannow

    Press Enter. (There is a space after "sfc", before the "/scannow")

    If that does not ask for the CD when it checks and replaces the damaged files, then the OS must be available on the HDD. If it does ask for it, cancel and beat up on the shop.
     
  6. TKL

    TKL Thread Starter

    Joined:
    Sep 26, 2003
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    Thks kiwiguy, will try that too. Maybe will try beating up on the corner store computer shop as well !

    :)
     
  7. TKL

    TKL Thread Starter

    Joined:
    Sep 26, 2003
    Messages:
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    Thks Kiwiguy, the sfc /scannow, help the most, I just gotta fix a few minor things. Thanks to everybody who responded.
     
  8. horrorofdeb

    horrorofdeb

    Joined:
    Oct 16, 2002
    Messages:
    567
    Ok I'm having the same problems too.My computer did not come with the windows xp home edition cd-rom. I tried to get help from my help and support center,but it says I'm not connected,but I am.Can anyone help me get this windows file protection off my screen?
     
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