XP won't boot all the way after cleaning..

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Zhuria

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Jun 30, 2008
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XP not booting completely; restored, booted, but very choppy performance


This was my original post (I felt sure it was hardware related)

I'm running Windows XP on a custom built machine. I was about to put a CD in my open drive when I was called out of the room and stupidly walked into the tray. It came off the rails. I opened the case, removed the CD-rom, opened it up, fixed the tray, put it back in, and dusted the case while I was in there since it was due. Plugged everything back in, the tray opens and closes beautifully, but XP won't load all the way.

It gets to the desktop, but before any icons or programs load. The screen looks like this: I can see my desktop background and the task bar along with the start button. The quick bar area is blank and I can see through it to the background. The mouse is normal when on the upper part of the screen, but when over the task bar is an hourglass. I can't do anything else aside from move the mouse. No three finger salute, no clicking on anything.
I checked to see if the CD-rom was actually reading disks in safe mode (it works fine), so I did a system restore to two days ago.

It worked somewhat. It got further in the boot (I was able to ctrl+alt+del) and then hung. I started stopping nonessential programs to see if anything helped, when I stopped rstrui.exe Windows booted all the way. Then I realized that was the Restore program, so maybe I screwed something up. It booted but is still really, really effed up. It's slow as heck and just not working like it usually does.

I'm not sure what to do. Or even where to put this. It could be a problem with XP or it could very well be some kind of virus (I'm running AVG in safe mode right now, typing this on my crappy Dell laptop). Basically just looking for someone to walk me through troubleshooting it.

Thanks in advance; any help greatly appreciated as it's my work computer.
 
Joined
Nov 11, 2010
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Check whether you can use read from your CD drive in safe mode. If it is reading then please change the section to Windows XP.
 

Tanis

Shane
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May 29, 2006
Messages
3,969
The fact that it works OK in safe mode but doesn't when you boot normally would lead me to think that the problem is either a driver or other program that is trying to run on startup. If it was a hardware problem I would expect it to occur in safe mode aswell.
 
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1,705
I agree with Tanis. Have you tried a system restore, to when it was working?

Start > All Programs > Accessories > System Tools > System Restore.
 

Zhuria

Thread Starter
Joined
Jun 30, 2008
Messages
12
Thanks guys :)

CD-rom works fine.

System restore worked somewhat. It got further in the boot (I was able to ctrl+alt+del) and then hung. I started stopping nonessential programs to see if anything helped, when I stopped rstrui.exe Windows booted all the way. Then I realized that was the Restore program, so maybe I screwed something up. It booted but is still really, really effed up.

I'll start a topic in XP now - thanks for the help (saved me from taking it in to the shop!), and I'm sorry for the wrong section! (I thought it was too coincidential that the problems started after I was digging around in the case)
 

etaf

Wayne
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Oct 2, 2003
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65,454
I'll start a topic in XP now
I have closed that post - continue here - if you want the post moved to the XP forum, click on the report at the bottom of each post and someone will move this post
 

Zhuria

Thread Starter
Joined
Jun 30, 2008
Messages
12
Ahh.. I'm very sorry. I didn't know I could request to have it moved. My apologies
 

Zhuria

Thread Starter
Joined
Jun 30, 2008
Messages
12
Ok here is what I've done since, as I kind of had to guess what to do next!

I ran virus and malware scans (malwarebytes, AVG, avast) in safe mode. Found 3 viruses (one that Avast found was in system restore or something which made me hopeful this was causing my problems), cleaned them. Rebooted, same problem as before. Rebooted into safe mode, tried an earlier system restore, this time it wasn't booting all the way again, but I had access to ctrl+alt+del. Started closing nonessential programs but not rstrui.exe. Closing TuneUp Utilities allowed Windows to load all the way. Everything was running smoothly.

At this point I decided to follow the instructions in the malware forum, HJT, DDS (or whatever it is) and GMER. I got the first two done, but when I tried to run GMER I got a BSOD stop error 0x0000007F. Rebooted, tried GMER again, this time it started running but when it was midway through I got another BSOD 0x0000008E (0xc0000005, 0xbf953e10, 0xb3283c00) win32k.sys address BF953E10 base at BF800000 DateStamp 4cc6d6a2

I don't know what to do with these. I looked in some other peoples' threads and some quick Googling and it seems like these could be hardware related. I ask again, is there any way I could have jostled the MOBO, RAM, or touched something I shouldn't have with my hands?

Please help, I really don't know what to do next.
 
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