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XP won't shutdown, hangs at desktop

Discussion in 'Windows XP' started by sheepdog37, Oct 1, 2008.

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  1. sheepdog37

    sheepdog37 Thread Starter

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    Hey. I just installed XP Pro on my Dell D620 after installing a new HDD. No problems with anything, nothing in event viewer. XP will not shutdown or restart. I choose shut down or restart, and the desktop icons disappear and the desktop background remains. I have let it go for upwards of 30 minutes with no change. I have ran the Dell diagnostic utility by holding Fn and power button. No error messages. I have also disabled the NVIDIA driver helper service to no avail. I was hoping that updating my BIOS from A07 to A10 would fix this, but installing A10 requires a restart.

    Any ideas? Thank you.
     
  2. jdean

    jdean

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  3. sheepdog37

    sheepdog37 Thread Starter

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    Thanks for that link. Unfortunately, I have seen that page already. I have Googled this problem several times, wording it differently each time. For most computer issues, that works. But not this time. This is a fresh install of XP on this HDD. I reinstalled it with no results. I have no USB/peripheral devices attached. I am not receiving any error messages. I cannot update the BIOS or perform a system recovery because it will not restart.

    I am just plain stuck.
     
  4. jdean

    jdean

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  5. sheepdog37

    sheepdog37 Thread Starter

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    Still nothing.
     
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