XP won't shutdown, hangs at desktop

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sheepdog37

Thread Starter
Joined
Oct 1, 2008
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3
Hey. I just installed XP Pro on my Dell D620 after installing a new HDD. No problems with anything, nothing in event viewer. XP will not shutdown or restart. I choose shut down or restart, and the desktop icons disappear and the desktop background remains. I have let it go for upwards of 30 minutes with no change. I have ran the Dell diagnostic utility by holding Fn and power button. No error messages. I have also disabled the NVIDIA driver helper service to no avail. I was hoping that updating my BIOS from A07 to A10 would fix this, but installing A10 requires a restart.

Any ideas? Thank you.
 

sheepdog37

Thread Starter
Joined
Oct 1, 2008
Messages
3
Thanks for that link. Unfortunately, I have seen that page already. I have Googled this problem several times, wording it differently each time. For most computer issues, that works. But not this time. This is a fresh install of XP on this HDD. I reinstalled it with no results. I have no USB/peripheral devices attached. I am not receiving any error messages. I cannot update the BIOS or perform a system recovery because it will not restart.

I am just plain stuck.
 
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